leslies pools liars tulare california

I bought a pool pump for my waterfall, the girl said it was the right one. It took almost 2 weeks to get it. When the repair man could make it back over he told me we needed additional parts. So we went  to the store and so i thougt the girl ordered the parts. When the parts came back in she told me ohhhhhh i forgot to tell you you needed additional parts for the additional part for the motor. So i went to  the store and when she seen me coming she rolled her eyes. By then i was done and asked for a refund.

She gave me a refund for the additionl part, but would not give me a refund on the motor. So iam out 366.00 dollars. I called the headquarters and made a report and  said the district manager would call me. She did and refused to refund my money because they have  a 14 day policy which was never told to me. Well i reported it to the BBB and the response was that they could warranty it out. The motor is still in original box never been used she told them they determined it had been used for a month not true still in same box brand new could not be used because we needed the additonal parts that the girl did not orded right. Today i recieved a response again say they would give me a full refund. As soon as i reviewed the BBB response from them the district manager (Corina) called and asked if I got the response on the BBB, I said yes i was going to the store to get the refund. She said no i can not give you your money back. So they lied to the BBB. We are on a fixed income and my husband is a disabled veteran. It took me a long time to save the money. They dont care about customers or their business.