Report: #1360771

Complaint Review: L'etoile skin cream, Illustra eye serum

  • Submitted: Thu, March 09, 2017
  • Updated: Thu, March 09, 2017
  • Reported By: Isla — Ormond Beach Florida USA
  • L'etoile skin cream, Illustra eye serum

  • Phone: 1-888-636-1356
  • Web:
  • Category: Skin Care

L'etoile skin cream, Illustra eye serum Triple Serum, Healthy Skin, BLF*agedefianceserum, AGEDEFY, StoneBF*LJEyeSerum, BEAUTYPDCTS This company is a scam. They take large amounts of money from your checking account. Do not place an order with this company. Internet

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The ad for the skin cream and eye serum was on Facebook. The cream was $4.94 and the serum was offered for $4.99. I was never told that I would be charged $98.09 for the 15 ml bottle of skin cream and $$89.29 for the 15 ml bottle of eye serum on a recurring basis if I did not return within 14 days.  Nowhere was this said.  

I was wondering why my checking balance was down so far and found both of these charges on my bank statement.  I immediately called the skin care company and the woman I spoke to kept yelling over me and trying to get me to order more product as I was telling her I did not like the products and wanted the recurring payments stopped as well as a refund.  I had only used the products once and realized they weren't as advertised but I thought I was duped out of a small amount of money.  I offered to send the products back but she said since they were opened they could not refund my money,  however, if this was indeed sent as a trial the packages would have been opened.  She said I could send them back but I would not get a refund.  

This is a scam company. They apparently put conditions in the small print, if they even do that and then start taking money from your checking account.  My order was placed on 2/14/2017 and they were shipped on 2/15 or 2/16. My checking account was deducted $98.09 on 3/3/2017 for the skin cream and $89.29 for the eye serum.  Keep in mind these were 15 ml samples.   I called my bank as soon as I discovered the charges on 3/9 and had a stop order placed on both recurring charges and filed a fraud claim against this company. My bank informed me that my checking account will be refunded this money by the bank and they would pursue the company.  More should be done. I intend to also file a claim with the BBB.

This report was posted on Ripoff Report on 03/09/2017 12:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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