Letoile Did not send product and once cancelled will not refund money taken from my account. Los Angeles Internet

 Saw this product on Facebook and ordered 14-day trial. Product is thick and not effective. I called to cancel the product, I was advised I would receive a refund of money taken out of my account. After several calls, company states no record of previous calls (although I have a cancellation number) and therefore cannot refund money. I did not receive product so not sure what I'm paying for $98. Staff is scripted and repeats the same defense. Does not let you speak to management. Complaints will be filed with consumer bureau and FTC.