Level Propane Exorbitant fees and deceptive practices Westlake Ohio

I prepurchased 1,000 gallons of propane from Level for the 2001-2002 heating season. I used the 1,000 gallons and there was no problem with this transaction.

I own my tank and in September 2002 I started looking for a propane company to fill my tank. I always look for the cheapest price. While I was still looking, Level Propane filled my tank on 9/11/2002. I called to ask why they filled my tank and they said I told them I was on courtesy call, which is not true. All I did was prepurchase 1,000 gallons the previous heating season. When I ask them to produce evidence that I told them I wanted to be on courtesy call they could not. I believe I talked to Joe in customer service on 9/17/2002. He said I never told them I wanted to be a will call customer. I shouldn't have to tell them since I never asked to be on courtesy call.

The next problem is the exorbitant price I was charged. Level charged me $1.229 per gallon. I could have purchased it for $.67/gallon from Stryker LP, $.799 from Thermogas and $.67 from TriFlo.

Joe said he would lower the price to $.999 for me. I still think this is unfair and Level should lower the price to at least $.799/gallon or pump their gas out of my tank.

Ed
West Unity, Ohio