Complaint Review: LEXUS OF AUSTIN
LEXUS OF AUSTIN JOHN ROBERTS LEXUS. L-MOTORS INC. LEXUS OF AUSTIN SELLS LEASE TURN IN WITH $10000+ DAMAGE AS CERTIFIED PRE-OWNED AUSTIN Texas
*Author of original report: DO NOT BUY FROM LEXUS OF AUSTIN!
*Author of original report: EDDY COOKE SERVICE MANAGER OF LEXUS OF AUSTIN OVERCHARGES FOR SERVICE FOR VEHICLES NOT BOUGHT FROM LEXUS OF AUSTIN!!!
*Author of original report: SERVICE RECORDS LEXUS OF AUSTIN CERTIFIED THIS DAMAGED VEHICLE ON 10/22/12
*Author of original report: ISSUE HAS BEEN RESOLVED. THIS REPORT FOR THE WRONG DEALERSHIP
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LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also.
This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as “Certified Pre-Owned” I checked the service records and it was in fact certified by Lexus Of Austin. [continued below]....
Absolutely the Worst Sales And Service experience at Lexus Of Austin. They will Screw you over. They will not deal on any of their new Vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael Cobb the Sales Manager at Lexus Of Austin immediately because Very Rude and Defensive when a Competing quote from another dealer is shown. He told me i should "Trust" his pricing and that we are friends and i should not get quotes elsewhere. He claimed the other dealer was losing money. The Service Department is a Joke.
I brought my brand new Lexus in for servicing to program another Key. I received a bill later from the service advisor Jason King for a Hour of Labor to program a key. A key takes 10 Minutes to program. I NEVER Signed anything with them Authorizing the Labor Charge. When i discussed these concerns with the Service Manager Eddy Cooke he told me their is separate pricing for his services if i purchase my Vehicle from another dealership. He later refunds it after i told him i was going to call the corporate office.
They then call me into their office and my sales consultant Randy Hoff, Curtis Howard, and the general manager Steven Walker corner me in their office and harass me for buying my car elsewhere other than Lexus Of Austin and for reporting this to the Lexus Corporate office. They tell me never to bring my vehicle to their service department since i bought it from another dealer and never to step foot on their property again.
They Told me since i bought the vehicle in Dallas to service the Vehicle in Dallas. DO NOT BUY FROM LEXUS OF AUSTIN! I have personally Saved Thousands by Buying from (((competitor's name redacted))) In Dallas. Lexus Of Austin Apparently doesn't service vehicles that were not bought from them.They will give you a hard time and harass you if you service your vehicle at Lexus Of Austin and not buy the car from them. BUY FROM (((competitor's name redacted))) IN DALLAS.
This report was posted on Ripoff Report on 02/19/2014 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lexus-of-austin/austin-texas-78759/lexus-of-austin-john-roberts-lexus-l-motors-inc-lexus-of-austin-sells-lease-turn-in-wit-1124809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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