Complaint Review: Lexus of Edmonton - Edmonton Alberta
Lexus of Edmonton Herblens Motors Inc. Lexus of Edmonton Falsified Vehicle Inspection Report and Sold me a Lemon! Edmonton Alberta
*Author of original report: Really? Shame on Kyle Richard at Lexus of Edmonton
*UPDATE Employee: Response
*Consumer Comment: Trust??? No, Use COMMON SENSE!
Upon numerous attempts to settle outside of court, I am forced to commence legal action against Herblens Motors Inc. dba Lexus of Edmonton.
Back in October of 2017, I was searching for a vehicle for my wife and had found exactly what she was looking for at Herblens Motors Inc. dba Lexus of Edmonton's dealership. They were located in Edmonton, but due to their positive reviews online, I felt comfortable purchasing the vehicle as the salesperson was very helpful and answered all of my questions. I was to receive a completely stock vehicle, with manual, two sets of keys, one set of BMW wheels with summer tires having “plenty” of tread remaining, and an aftermarket set of wheels with winter tires mounted on them.
On November 6, 2017 I sent Herblens Motors Inc. dba Lexus of Edmonton a wire transfer in full for the purchase of a 2014 BMW M235i. On November 11, 2017, I received the delivery of the vehicle in Calgary and immediately noticed issues. There was a tire pressure monitor light on the dash, two summer tires were completely bald with the wear wire exposed and 6 of the wheels were badly curb rashed, (3 summer and 3 winter wheels). This was never mentioned to be prior to completing the sale. I immediately contact the salesperson regarding the issues and made an appointment at Calgary BMW to have the vehicle inspected. To my absolute astonishment, on November 20, 2017, Calgary BMW informed me that due to extensive aftermarket modifications to the vehicle, they would not be able to service it, and had in fact voided the warranty on the spot! Aside from that, they mentioned that the brakes needed to be replaced, which also came as a surprise as on the inspection report from Herblens Motors Inc. dba Lexus of Edmonton, the brakes were at 8mm. I again contacted Kyle Richards at Herblens Motors Inc. dba Lexus of Edmonton to make them aware of the situation, but my wife was in love with the car, so I was keen to work things through. On November 27, 2017 I took the vehicle to a 3rd party mechanic to diagnose the service light and it was found that the wheels did not even have Tire Pressure Monitor Sensors installed, and needed hub centric rings, as the current set up was simply unsafe. Lexus of Edmonton reimbursed me for the necessary repairs, and my wife was happy, even though they sold me a vehicle that was “safety inspected” and “reconditioned”, it was obvious that they falsified the inspection report and the vehicle did not even get inspected. Very disappointing!
Fast forward to October 2018 where we want to go to Calgary BMW to trade the same 2014 BMW M235i for an suv, and even though I thought that I had experienced all surprises with this vehicle, the dealership told me that due to the aftermarket radiator supports and bumpers, the vehicle is not road worthy and they would not be able to take it on trade. I was astonished! Again, I contacted Kyle Richard, the operations manager of Lexus of Edmonton and he refused to take any responsibility in the fact that they sold me a vehicle, on which only 4,000km was driven in the past 11 months, and I am simply unable to sell it!
Coles notes, Herblens Motors Inc dba Lexus of Edmonton sold me a lemon. Their inspection report stated that the vehicle was completely stock and was reconditioned and had one year of BMW factory warranty remaining. In fact, the vehicle that Lexus of Edmonton had sold me was not reconditioned, had any warranty and was not even road worthy due to the aftermarket modifications. After 3rd party inspections, the vehicle needed the below repairs…
- Hubcentric rings on all 4 sides
- TPMS on all 4 wheels
- New brakes all around
- 2 new rear tires
The following aftermarket modifications that were not disclosed to me also voided the BMW factory warranty, and make the vehicle not roadworthy.
- Aftermarket exhaust
- Aftermarket intake
- Aftermarket ECU Tune
- Aftermarket radiator support
- Aftermarket bumpers
Receipts and reports can be provided to the media or those interested.
DO NOT TRUST ANYONE AT LEXUS OF EDMONTON AND TAKE YOUR BUSINESS TO ANY OTHER DEALERSHIP.
This report was posted on Ripoff Report on 10/17/2018 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lexus-of-edmonton/edmonton-alberta-t5s-2x1/lexus-of-edmonton-herblens-motors-inc-lexus-of-edmonton-falsified-vehicle-inspection-rep-1464817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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