Complaint Review: Lexus Parts Now -
Lexus Parts Now lexuspartsnow.com Deceptive Returns, appalling customer service. Internet
1. The refund is not the full amount of what you pay. They charge a restocking fee of 20% and you've to pay for shipping. They warn you that if there's damage during shipping they'' not refund and prod you to purchase their own shipping label for an extra cost.
2. The wait times are incredibly long, it's been 10 days now and i'm still in the process of getting my item returned let alone receiving the refund.
3. 3-4 days to process your RMA request, another 2 days to mail you the RMA form, another 2 days to send you the shipping label which protects you from possible damage during shipping.
4. The live chat agents are crude at best, they don't tell you what to do but order you around and instruct you to 'WAIT' for things to be processed upon which you might hear back from them on email. They don't bother with even pretending to care about customer service let alone use words like 'please'. They WILL make you feel like a lowly person for attempting to return an item.
5. Their items don't fit perfectly and are cheap knock offs most times, don't be fooled into believing that their stuff is truly OEM at a 'great price'.
Bottom-line: DO NOT buy from these people, never, run far and run fast !! Hope you guys don't repeat my mistakes and if at all possible boycott these guys.Describe your new note here.
This report was posted on Ripoff Report on 05/22/2018 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lexus-parts-now/lexus-parts-now-lexuspartsnowcom-deceptive-returns-appalling-customer-service-internet-1444130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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