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Report: #1350408

Complaint Review: LG Electronics USA - Nationwide

  • Submitted:
  • Updated:
  • Reported By: William — Royal Oak Michigan USA
  • Author Confirmed What's this?
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  • LG Electronics USA Nationwide USA

LG Electronics USA LG Lies About TV, Then Refuses to Resolve the Situation Englewood Cliffs Nationwide

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SUMMARY:

I was at a Microcenter store looking for a new TV.  I found a LG TV I liked.  I called LG customer service while at the store and asked if the TV has an ambient light sensor.  The LG representative said it did, so I bought the TV.  I contacted LG customer service again which gave me the run-around for hours.  One of the LG reps even refused to get a manager. 

I gave up and e-mailed LG executives.  Over a week later, they finally responded that all they will do is take the TV back for a refund.  LG lied about the TV having the feature I wanted.  Instead of wasting more of my time, they need to do what is right--send me a TV that has the feature they promised my TV had.  Jarrod Gandy with LG refuses to rectify the issue.

 

MY ORIGINAL E-MAIL TO LG:

I was at Microcenter, an electronics retail store, today searching for a new TV.  I called LG from the store (at 800-243-0000 on 1/5/17 at 1:10PM).  I asked LG if the UH556030 TV had an ambient light sensor.  He asked what that meant.  I replied that the brightness of the screen would automatically adjust depending on lighting in the room.  He replied, “Yes…The TV will dim if it becomes dark in the room.”  Perfect, that’s what I was looking for, so I bought the TV.

 I got it home and couldn’t find the feature.  I started a web chat with LG.  It said I was in que.  I waited for a couple of hours, but no representative came on.  I kept trying over and over until finally it worked hours later.  The chat agent said that feature is the energy saving feature (see below).  He informed me it should be on “auto.”  “Auto” isn’t an option.

 

Ronald: Let me look it up the specs on the TV

Ronald: It is the ENERGY SAVING feature

Ronald: This reduces power consumption by adjusting peak screen brightness.

Ronald: When set at AUTO :

Ronald: TV sensor detects the ambient lighting and automatically adjusts the screen brightness

Ronald: That is the one I am referring to earlier

Ronald: the ENERGY SAVING feature

William McMullin: The only options for energy saving is "off," "minimum," "medium," "maximum," or "screen off."

Ronald: There is a note in the USER GUIDE

Ronald: This feature is available in some models only

Ronald: So we have no information in our end if your TV has that features

 

Finally, the chat agent said the TV may not have the feature:

 

Ronald: William, probably the TV cannot detect or sense any changes on the light.

 

A secondary issue is that I can log into my LG account using wpmcmullin@outlook.com just fine on LG’s website, but it says invalid login when I try to log in through my LG TV.

 

LG needs to rectify the situation with the light sensor not working or possibly feature not on the TV.  If the phone representative lied about the feature, I will be pretty livid.

 

This report was posted on Ripoff Report on 01/17/2017 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lg-electronics-usa/nationwide/lg-electronics-usa-lg-lies-about-tv-then-refuses-to-resolve-the-situation-englewood-clif-1350408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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