Complaint Review: Liberty Utilities - Aurora Missouri
Liberty Utilities Empire In-accurate Usage - poor meters Aurora Missouri
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In April 2018 I purchased a home in Aurora Mo. Liberty Utilities, aKA- Empire, are the only game in town for water and electricity. I am a pastor, and had a last minute location change. Instead of living in Missouri I had to change my plans to reside in Oklahoma. So my newly purchased home, sat empty . un-ccupied, A/C off, refrigerator off, and a small light on in the kitchen. From May to June I was charged $131.00 for electric and $87.00 for water. This is a vacant house. No water use, and one 60w bulb on. I called customer service, and challenged my bill. They stated my bill was a guestamit. They guess what your usage would be. I asked them to take a physical reading. I called back three days later, they told me I used 4000 gallons of water, however my meter may have mal-functioned. I was suppose to get a credit. In July I received another outragous bill. this time they said I used 7000 gallons of water. Remember this is a vacant house, no one lives there. My electric bill was now $131.00 from a single 60 watt bulb. Long story short, August 20 I rented my house to a nice young man. My new bill was over $300.00 after paying the $131.00 bill. They tell me now that there meter was working correctly, and the water pipe under the ground must have a leak. I asked to speak to a supervisor, however one was not available. To top things off I received a sewer bill for $81.00 for 10 weeks at a vacant house.
This report was posted on Ripoff Report on 08/28/2018 08:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/liberty-utilities/aurora-missouri/liberty-utilities-empire-in-accurate-usage-poor-meters-aurora-missouri-1458610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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