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Report: #554504

Complaint Review: Libertyville Acura - Libertyville Illinois

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  • Reported By: Julie — pingree grove Illinois United States of America
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  • Libertyville Acura 1620 S. Milwaukee Ave. Libertyville, Illinois United States of America

Libertyville Acura Dealer will not help fix car broken down car after having purchaed 2 weeks prior. Libertyville, Illinois

*General Comment: ?

*Consumer Comment: Unless

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I purchased a used 2000 Acura TL from Libertyville Acura on 12/12/09 on 12/26/09 the check engine light came on I waited until they opened on Monday 12/28/09 and drove my car to Libertyville Acura to see what the problem was. As soon as I entered I was greeted by a young man and I explained that I just purchased this car 2 weeks ago from the dealership and that my check engine light came on already and he replied let me guess you purchased this car from James W. I was about to question that comment because that was the sales man I purchased the car from, when other customers interrupted I figured whatever was wrong could be fixed so I waited in the waiting room from 8:00am until 11:00am for the service writer to tell me it was a fuel injector and 2 ignition coils quoting me $347 and  letting me know he was giving me a better deal since I purchased car two weeks ago I said go ahead with the repairs and continued to sit in the waiting room until 2:00pm when I was told by the service writer and mechanic that there was still a problem and that he could not fix it right away and needed more time I had a ride who I told to leave at 11:OOam so I waited for my boyfriend who picked me up at 5:00pm we had a conflict with the owner Glenn B. who ended up having one of his staff call the police to have meand myboyfriend removed from the premesis.I could not believe the way I was treated after the police wrote the report out we left and I left my car their but came back 1/2 hour later the dealership had pulled the parts out and replaced my old parts I drove in with, now my car did not work at all I had to have it towed the next day to be worked on I was charged $1439.30 for all new fuel injectors and all new ignition coils as well as spark plugs.The car ran for 4 days and now the check engine light is back on car is misfiring still I believe I was sold a bad car and the Libertyville Acura has refused to help me.I can not afford these high repairs I purchased an ACURA because I believed they were reliable and dependable.

This report was posted on Ripoff Report on 01/14/2010 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/libertyville-acura/libertyville-illinois-60048/libertyville-acura-dealer-will-not-help-fix-car-broken-down-car-after-having-purchaed-2-w-554504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 General Comment

?

AUTHOR: axxx - (United States of America)

POSTED: Thursday, January 14, 2010

Acura/Honda makes great cars - but it is a machine - and will eventually wear out.  The car you purchased was a 2000 - that means it is 10 - 11 years old (the first cars in a new model year come out before that year begins - ie you can buy a 2000 in late 1999)  Your paperwork should have included an "AS IS" document - which you should have signed acknowledging that you were buying the car without a warranty in its current condition.  It really stinks that the car has problems so soon - but you can't expect it to be like new - otherwise it would cost as much as a new TL...

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#1 Consumer Comment

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AUTHOR: Jocko - (U.S.A.)

POSTED: Thursday, January 14, 2010

Unless this car was purchased in Ma, AS IS means exactly that. A 9 year old car with no warranties means a 9 year old car with no warranties. You buy a beater, then you got a beater; along with its problems. It does not matter who you purchased from; AS Is means As Is.....

Sorry about the issues but you knew it (NO Warranty) when you purchased the car.

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