Life-Enhancment Products, Lynell Simon Defrauded me on delivery charges, then insults me in emails Petaluma, California

On June 19, 2009 I received and email from Life Enhancement Products informing me of a buy-two-get-one-free sale. I clicked on the center of the email and the link took me the the company's web site. The first thing you see on the web site is a picture of a UPS man with a caption that reads, "Free Shipping on all orders over $99." I looked through the on line catalog, chose my vitamins and called the 800 number to place the order. The woman who took my order never gave me a total, or an invoice number. A few days later I checked my on line card balance and found out the total Life Enhancement charged was more that expected. I contacted the company by email and by phone. Monday morning June, 22nd Lynell Simon, head of the Customer Service Department left me a 10 minute message which made no sense. I called her back and emailed her and here associate again. I stated that I was apparently charged a shipping fee even though their web site clearly states Frees Shipping on orders over $99. I requested a refund of my $7.50 shipping fee. I never heard from Ms. Simon. I was sent the tracking number for the package and could see it would be delivered in a few days. I again called Ms. Simon back and told her to credit my card the shipping fee or I would have to refuse delivery of the package. Again, I was met with silence. So on the day the package was due, I left a note for UPS that I refused delivery. The package and all he merchandise was returned to them unopened. I tracked the packages return to Life Enhancement via UPS. The day it was signed for I emailed Ms. Simon requesting a full refund. Ms. Simon left a long angry voice mail message to me. And then sent a vicious email. Here is a quote: