Complaint Review: Life Time Fitness - Nationwide
Life Time Fitness LifeTime Fitness Cancellation Policy Nationwide
LifeTime Fitness commits fraud when you try to cancel your membership. BEWARE
I moved an hour away from my club in Alpharetta, GA thus needed to cancel my membership. LTF would not allow me to do that over the phone so I used my next trip a few days later to visit the club.
Because it was one day after the billing cycle they still would not refund me that month's dues and disregarded my telephone request. In fact it was pointed out that they would also charge me the remainder of that month and one additional month!
After I grudgingly agreed to that penalty, the sales person (who was apparently the most experienced manager at the Alpharetta Club) tried to sell me on trying a club that was only 40 minutes from my house but it was more expensive. He said it was a premium club but ironically he did not know their higher fees. I declined.
Then he offered me a dormant account status that for $6.00 per month stating that I could rejoin a LTF club at the same rate I was currently paying. I declined as well and he clicked away at his computer. Then he asked me to sign a signature pad. There was no visible contract, no terms or no visible agreement. I found this cancellation process to be threatening, berating and unreasonable. I went there to cancel not to be resold.
Fast forward 3 months. I audited my credit card that was being charged for my dues. I found that LTF was charging my account $10 per month!!! I called and told the corporate person that I did not want this and to refund these unauthorized charges to my account. He told me that I needed to either mail in a registered affidavit to cancel or go back to the club AGAIN!!! I told him to just stop billing me and I would consider it a loss.
Another month went by and they charged me AGAIN! I immediately drove to the club and cancelled my account for the 2nd time.
This time I called my credit card company this time reporting fraud. They connected me on a conference call with LTF corporate office, Amy, and she defended the company's position stating that the would be happy to send me my signed copy of the agreement and that even tho I cancelled my membership for the second time, they would be charging my account 2 more times!!!
I never agreed to this dormant account, nor was I ever presented any terms. It was not even the amount that the sales person said it was going to be!!!
I am writing this to warn as many people as I can about the (If not fraudulent then certainly misleading) cancellation policy.
BEWARE and check your credit card to see if they are billing any additional erroneous charges to your account.
This report was posted on Ripoff Report on 09/25/2013 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/life-time-fitness/nationwide/life-time-fitness-lifetime-fitness-cancellation-policy-nationwide-1087238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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