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Report: #1134010

Complaint Review: LifeCell South Beach Skin Care - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Eva — San Francisco California
  • LifeCell South Beach Skin Care Internet USA

LifeCell South Beach Skin Care SCAM! Free sample, postage $4.95, then unauthorized CC charge $189.00 Internet

*UPDATE Employee: Billing Clarification

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LifeCell offered FREE sample, postage of $4.95 charged on CC, then charged unauthorized charge of $189.00. The product is advertised as an "anti-aging cream", however, I have not had any positive results. I have notified my CC company and am disputing the charge.

I also read recently the Rip-off Reports on Amazon, there are 110 negative reviews regarding this product. I feel bad that I did not research the product before purchase.

This report was posted on Ripoff Report on 03/26/2014 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lifecell-south-beach-skin-care/internet/lifecell-south-beach-skin-care-scam-free-sample-postage-495-then-unauthorized-cc-cha-1134010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Billing Clarification

AUTHOR: D Greene - ()

POSTED: Monday, August 11, 2014

This customer I dont believe read the trial terms correctly. We do not offer a free sample but a 30 Day Trial of our products. Or you can purchase them at retail value for $189.00. Regarding disputes, if this is the case then I cannot assist until the dispute has concluded. 

 

I will also be listing the trial terms below that are available before payment processing - 

Our 30-Day Trial Promotion is as follows: 

All you pay at the time of ordering is the shipping and handling fee. If you are not satisfied with your results, send it back within 30 days and your credit card information will be deleted from our system. You won't be charged anything besides the initial shipping and handling fee. However, if you absolutely love LifeCell, (which we expect you will!) and keep it past the 30 Day Trial period, your original form of payment will be charged $189.00 for the two-month supply of LifeCell. 

120 Day Money Back Guarantee: Once you decide to keep LifeCell beyond the 30 Day Trial and let us charge your credit card, you are still completely covered by a full 120 Day Money Back Guarantee. This means, if for whatever reason you are not happy with LifeCell, simply send back the tube within 120-days from the date of delivery, and get a full refund (minus shipping and handling charges) on your original form of payment.

Free enrollment to the LifeCell VIP Replenishment Service: For your convenience you will be signed up automatically to our popular VIP Replenishment Service. This entitles you to receive a fresh supply of LifeCell every 60 days at the discounted rate of $149. International Customers will be billed an additional $15.00 for shipping and handling fees. This service is fully customizable and you can adjust your delivery schedule frequency at will, like to every 90 days or 120 days. Whatever personally works best for you. If you ever want to make adjustments or discontinue your membership, just call us at 1-866-977-1412 or via email at support@LifeCellSkin.com and it will be handled accordingly. Replenishment Service items are under a 15 Day Money Back Guarantee. Item must be sent back unopened and in its original packaging within 15 days of delivery in order to receive credit.

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