Lifeline Screening excessive and inappropriate solicitation Independence, Ohio

COMPLETE SCAM DON'T DO IT!

I had a Life Line Screening today and they DO have a consent form for each individual to sign either consenting to sharing your information with third parties of refusing.  Consenting or not consenting has no affect on your screenings.

If you start receiving solicitations after a screening, it is because you said it was ok.

Thank you for asking the question.  We do not believe the original poster was asking about third party solicitations, but rather our own internal communications.  However, we can answer your question also.  Occasionally we provide name and address only to third parties in order to have direct mail offers sent to our customers that we think they would find valuable.  We only release this info if the customer has given us permission to do so.  No emails, phone numbers, or medical history or results of any kind are ever provided.

To Joelle Reizes:

I believe that you either did not recognized the problem that was presented in the case you addressed here, or you ignored it. While they never actually made the accusation, the implication was that Lifeline had been selling patient Information to multiple third party solicitors who were hounding them for their business.

So, I will ask the question outright:
Does Lifeline sell the confidential contact information of the people who participate in their screenings to third party solicitors?

If so, then these people have a very valid complaint.

My name is Joelle Reizes and I am the Communications Director for Life Line Screening. I would like to address some of the claims made in this report.

We do send out appointment reminders when it is time to return for additional screenings, typically a year or so after your initial
screening. We do include some general information about your initial screenings so that we can explain why we are recommending certain screenings to you for re-screening, and why some are not needed at that time.

Life Line Screening wants to ensure that participants like you, John, do have a good overall experience. This includes calls to our customer service call center. I would like to address these matters personally.

Please contact me directly through http://www.lifelinescreening.com/about-us/contact-us.aspx.

Please put 2/12/12 customer service complaint for Joelle Reizes in the comment box so that I can address this with you immediately.