Complaint Review: LifeSource Water Systems - Pasadena California
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- Author Confirmed
- LifeSource Water Systems 523 S. Fair Oaks Avenue Pasadena, California U.S.A.
- Phone: 800-334-5009
- Web:
- Category: Appliances
LifeSource Water Systems Misleading Advertisement and Sales Practices Pasadena California
*Consumer Comment: LifeSource water system mechanism
*General Comment: Yes, they claim it eliminates the causes of scale.
*Consumer Comment: Happy Customer
*Author of original report: Warranty
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Upon moving into a house I was told to buy a water softener. I looked for a softener that didn't require salt. I quickly found LifeSource Water Systems. LifeSource markets its product as a water softener without the use of salts. However, the product does not soften the water as I have ample hardwater spots/stains to prove it. I purchased the product since I was told by the website, literature, and sales rep and his manager that the system would "do the job" and soften the water entering my house.
Numerous e-mails were sent to the company and they haven't responded to me directly. I've opened an investigation with American Express and I've made a complaint with the BBB. LifeSource came back and said that they don't advertise the system as a softener. Please briefly look at the LifeSource's website and see for yourself how the company is misleading consumers. I called upon the 10 year warranty, but LifeSource refuses to comply. Its website claims that the company is ethical and responds quickly to customer issues, I say bull to both statement.
I've made a website documenting my experience with the company and still no direct response. You'd think that a company would care more about its reputation, its commitment to quality and customer care. Caveat emptor.
William
Pleasant Grove, Utah
U.S.A.
This report was posted on Ripoff Report on 12/30/2008 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lifesource-water-systems/pasadena-california-91105/lifesource-water-systems-misleading-advertisement-and-sales-practices-pasadena-california-406362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
LifeSource water system mechanism
AUTHOR: Dietmar - (United States)
SUBMITTED: Tuesday, January 16, 2018
I am in the same shoes any many.Hard water causing multiple problems.Tried decalcification which is an ion exchanging system that needs to be rejuvinated with salt periodically and flushes salt water out- where to?
This system states it is not removing Calcium from the water,it is not a de calcifier - it just changes the molecules with"template assisted crystallization" of the hardener molecules.I have researched that topic and could ot find any documentation that it actually exists or works
I sounds nice,same as space travel thru workm holes.Given the above the company agrees that a chemical analysis of the water will not find a reduction in Calcium etc so its not a de hardener,its simply a magical bottle.I am a P.D.Chemist - among other things
Apparently its not illegal in this country to sell magic :<, some folks call it snake oil
#3 General Comment
Yes, they claim it eliminates the causes of scale.
AUTHOR: Thomas - (United States)
SUBMITTED: Monday, November 06, 2017
To quote them as of 2017/11/06.
"Water Conditioning Unit
The LifeSource ScaleSolver PowerTAC Media utilizes Template Assisted Crystallization (TAC) technology. Atomic level Templates on the surface of small specially treated polymer spheres transform dissolved CaCO3 to a crystalline form. The crystals are relatively insoluble, effectively isolating the CaCO3 from the water chemistry and anything the water contacts. "
If that isn't them claiming they are softening the water, what are they saying?
#2 Consumer Comment
Happy Customer
AUTHOR: Parent of Three - (USA)
SUBMITTED: Monday, July 12, 2010
#1 Author of original report
Warranty
AUTHOR: Wtipton - (U.S.A.)
SUBMITTED: Wednesday, January 21, 2009
LifeSource has since contacted me and the company refunded the purchase. I am now satisfied. Thank you.
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