LIFEWATCH-USA Rude reply during phone complaint! Lynbrook, New York

I signed up for Lifewatch-USA on July 13, 2013.  I recieved an electronic device to use tro summon medical assistance via gps so I could use it while hunting out in the woods.  I also purchased a Padlock to hang on my front door to be used by ambulance personell or Police to gain entry to my home without breaking down the door.

I activated the device and was unable to get it to work.  I called Lifewatch and spoke to a very courtious young man.  He told me how to turn the thing on and I made a test sygnal to him to be sure it worked.  A week or so later, I signaled lifewatch and was connected to a perso.  I told them that I was testing my new device.  They replied that that was fine, I said, Thanks and hung up.  That was the last time trhe device worked.

I called them on the phone to get repair or replacement.  He talked me through several proceedures with no success.  He then told me to send the deffective device back.  I then waited several weeks for some sort of return authorization which did not arrive.

07-15-2014  00000021117   $23.00

07-15-2014  00000075397  $99.99

I bought the padlock to hang on my door knob for $20.00 but, I have misplaced the bank info.

08-24-2013  00000084399  $134.85

I called back at that point and asked for a redund and was told "that wasn't going to happen.  At that point, I canceled my Visa card.

At that point I had been billed $20 dollars for the padlock, $99.99 for the device, $23.00 for I don't know what and $134.85 for 3 months of service.

Several weeks later we talked on the phone and I agreed to give him my new card number in return for his promise to get my devise fixed.

That was my last contact with them.  Since then, I have been billed the following amounts:

$134.85  - 11-12-2013  000000071087

$134.85 -  05-23-2014  000000071473

$134.85 - 07-18-2014   000000071473

Earlier this week, I asked my bank to dispute the last 2 charges since 60 days is all they can dispute.  I have bank records for everything except the $20.00 and I can get that if necessary.

I would have never let this go on so long but, I am nearly 70 years old and I am prone to falls since my last stroke so I really need some sort of signaling device.