Lincare Inc dba Adult & Ped Specialists Atlanta Ga Sent supplies I didn't order then wouldn't correct their billing when supplies were returned. Clearwater Florida

Lincare twice sent my CPAP supplies i did not order. 2nd order returned but Lincare kept billing for over 8 months, willfully ignoring my credit. On 11/3/2017 and 2/2/2018, Lincare shipped me CPAP supplies that I did not order. On 2/20/2018 I called Lincare and obtained authorization to return the 2/20/18 shipment. I received their form for return 2/23/18 and returned via UPS on 2/24/18 as instructed.

Lincare continued to bill me for co-pay for 3 months despite my calls for correction. In 5/18, they began billing me for 'deductible'
on the returned supplies. I called 6/20/18 and talked to 'Madison' who said correcting adjustment was made. I kept getting bills and collection notices until I sent a certified letter  to the company CFO and also the Natl Healthcare Svcs Mgr requesting assistance. I received no response.

On 9/20/18 I got more bills and collection notices. I called and spoke with Kimberly Newman, who confirmed that an adjustment had been made to my account on 6/20/18, but that it required manager approval to be processed and had not been approved 3 months later.

I then spoke with Jennifer Harrison, supervisor, who said she had approved the adjustment upon my 9/20/18 call. Harrison said that managers approve adjustments 'based on the age of the item and their (Lincare's) budget'. Harrison said that someone didn't follow procedures and should have set my account to no longer receive bills or collection notices.

I am a computer programmer for a large insurance company, and I know that daily reports are generated for adjustments needing manager approval, like mine. I believe that Lincare willfully ignored processing my known account correction/adjustment to make their financial reports look better. When they send supplies that are not ordered, that falsely increases their revenue.

I believe that Lincare has a policy of ignoring refunds/adjustments and for sending unordered supplies, and that Lincare is a dishonest company.

I want a written statement showing a -0- balance on my account.

I have filed this complaint with the BBB and with my health care insurance company.