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Report: #743243

Complaint Review: Linders Furniture in Rancho Cucamonga - Rancho Cucamonga California

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  • Reported By: Anonymous — Rancho Cucamonga California United States of America
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  • Linders Furniture in Rancho Cucamonga 4th St Rancho Cucamonga, California United States of America

Linders Furniture in Rancho Cucamonga Stay Away from Linders Furniture in Rancho Cucamonga! Rancho Cucamonga, California

*Author of original report: 2nd Reply to the "President"

*Author of original report: Whatever!

*REBUTTAL Owner of company: Hope to help

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Do NOT, I repeat, do not go to this store to buy your furniture.  Here's my story~ back in March 2011 my wife and I went in and made a large purchase of 2 full bedroom sets.  Of course the customer service was good considering I hadn't paid yet.  We were told we could get a small discount if we paid in full at that time.  We did just that.  We were informed that one of the bedframes was on back order until June.  Now keep in mind this was told to us back in March.  June seemed far away to wait for a piece of furniture, but we were patient and said fine.  We questioned whether or not it would really arrive to our house in June, but our sales associate GUARANTEED it.  He even shook my hand as he guaranteed this claim.  We even disregarded the fact that all the other pieces we purchased (including the other full bedroom set) was available immediately, but they would not deliver it until the one last backordered piece would come in.  I found this strange considering most large stores such as Macy's, etc. will deliver them as they become available.  But again my wife and I were patient.  The receipt paperwork stated I would receive a phone call in mid-May to give a tenative delivery date.  This call never came.  I then called them, and they said they would deliver our items the week of June 13th.  June 15th comes around and still no call so naturally I call them.  Their response?  "We'll call you by Friday.".  Well, guess what?  No call.  I call them Friday late-afternoon, and they tell me to call Monday.  At this point it's now the week of June 20th.  Monday afternoon comes around, and yet again no call from Linders.  I call them to find out what's going on, and they now tell me they have nothing to do with the delivery aspect, and to call some 800 customer service number.  Can you believe it?!  And of course customer service says for me to call the store direct and speak with a manager.  Wait, it gets better!  I finally speak with someone who's willing to listen, and now they tell me they'll call  the week of JULY 11TH!!!  Now I have to wait until July?!  I bought this furniture back in March!  MARCH!  And according to them even THIS was a tentative date.  Who knows?  Maybe they'll push it back until I finally go away.  And why haven't they at least delivered the rest of the pieces that have just been sitting in their warehouse since March?  I called the manager and said I was GUARANTEED it would arrive by June, and of course they blamed the manufacturer.....unreal.  I told them they guaranteed me, but you can't use reason and logic on someone who doesn't have a mind that understands reason and logic.  The fact that they guaranteed me it would arrive in June means nothing.  My word means everything to me, honor, integrity.  But to others its a lost art.  I told them I want to cancel my order, get a refund, and be done with them entirely, but now they say they can't cancel my order because I waited too long to cancel it.  Unbelievable.  They're the ones that made me wait until June, then they say I'M the one who waited too long.  So as I type this today I have not one piece of furniture, my wife, son, and I are still sleeping on mattresses on the floor, AND I can't get my 2000 dollars back.  Please save yourself this insanity and go to another store.  There's plenty out there, forget about Linders.  Thanks for listening.

This report was posted on Ripoff Report on 06/20/2011 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/linders-furniture-in-rancho-cucamonga/rancho-cucamonga-california-/linders-furniture-in-rancho-cucamonga-stay-away-from-linders-furniture-in-rancho-cucamong-743243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#3 Author of original report

2nd Reply to the "President"

AUTHOR: BC - (United States of America)

POSTED: Friday, June 24, 2011

By the way, you say in your rebuttal that CUSTOM-MADE furniture takes a while.  Well, guess what, ours isn't "custom-made".  I went into the showroom, pointed at the model you have on display, and said I wish to buy it.  Nothing custom about it.  Even your rebuttals are as shady as the rest of your business practices.

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#2 Author of original report

Whatever!

AUTHOR: BC - (United States of America)

POSTED: Friday, June 24, 2011

To the above reply from the supposed owner of Linders, all I have to say is this......you make me wait 3+ months for my furniture with no calls or any help from customer service, but you reply to my online complaint with a day.  Sounds like you guys have your priorities all mixed up.  Oh, by the way, I talked to the manager on Wednesay, and he told me you guys "lost the freight" that my furniture was on.  I am dead serious.  That's what he told me.  Call him and ask him yourself if you don't believe me.  Unbelievable.

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#1 REBUTTAL Owner of company

Hope to help

AUTHOR: Eric Foucrier - (United States of America)

POSTED: Wednesday, June 22, 2011

I am sorry that you have had such a delay.

Please contact me directly to resolve this issue 714-657-7599 Ext225.

As a note we do have many customers that order custom made furniture form Europe and Asia and it can take several months to get their orders.  

We will come up with a fair solution to your situation. 

Eric Foucrier
President
Linder's Furniture

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