Linkedin LinkedIn Scams family dealing with leukiema - heartbreaking experience Internet

A little less than two years ago, I signed up for a trial of LinkedIn Premium as my partner had just been diagnosed with Acute Leukemia and I needed to let some of his former collegues know. I promptly canceled my subscription and well before the trial ended.

Yet LinkedIn continued to charge me. 

Clearly, someone who is a fulltime unpaid caregiver to a cancer patient isn't in the job market, so why would I contiue to need a Premium account. They have proof I never used it yet won't give me anything but a vague, impersonal boiler plate response.

Because of a malfunction on their site, I wasn't aware of this. They have a red alert banner that reads "You must verify your account." I did this when I signed up for the trial, and yet it doesn't work (I have found out lately after several tries.) Therefore I never got the notifications that I was being charged. 

This is the tip of the iceberg on the terrible customer service experience on Linkedin:

1. They have no way to reach anyone by phone.

2. If you try and find a contact e-mail on their website you will lose your mind. I finally found one via a google search which I tried. I received an e-mail saying it know longer worked and a link back to their completely worthless run around of a help page.

3. They have a refund space which you can't type in.

4. I finally reached someone via "Live person" who opened my account. I recieved nothing but a vague, insulting, inpersonal response and a 3 month refund. I 

5. I tried in vain to attach proof, but their attachment funtion doesn't work

I notified the BBB and get more canned, vague impersonal response from someone who could care less and obviously hasn't read my complaint.

The bank account connected to my LinkedIn account was to our ER fund which we never touched therefore we never had a reason to check it. LinkedIn drained it.