Listen Clear Offering a trial period with a refund guarantee, tricked an elderly person into voiding the trial period and wouldn't accept a return Savannah Georgia

My elderly grandpa ordered hearing aids from Listen Clear with the understanding that he had a 45 day risk free trial period.
After taking them into his hearing doctors office and his doctor telling him they would not work for him, he called Listen Clear to return them. They went through the entire process to trouble shoot all the issues with no resolve. They tried many ways to trouble shoot and finally connected him to the RETURNS department. Alex Ingalls, in the RETURN department did not offer my grandpa an option to return the hearing aids, but rather offered him a DISCOUNT to keep them. Listen Clear then proceeded to take the first payment, which VOIDS the risk free trial period.

What was not explained to him was that accepting the discount and making the payment VOIDS the 45 day trial period. Because my grandpa can't really hear what he's agreeing to, (that's why he's ordering hearing aids), he thought he was agreeing to return them. He was talking to the RETURNS department, right? So, long story short. He can't use them or return them so he will throw them in the garbage and continue to pay his discounted $980.00.   This company is dealing with mostly ELDERLY people who cannot hear and most of the time do not understand ListenClears tricks and vices to get their money and not allow them any way out of paying for something that doesn't work.

My grandpa thought that after speaking to the RETURNS department and telling them his hearing aids didn't work, he would be mailed a shipping return label so he could return items that DON'T WORK FOR HIM!    When I tried calling Listen Clear, they would no longer transfer me to the returns department, wouldn't offer me anything in writing that says NO RETURNS, and were clearly used to dealing with upset customers as they immediately got rude, condesending, and kept interrupting me. They trick their elderly customers into having NO WAY to return items.      This company is SCAMMING elderly people. DO NOT ORDER FROM THEM.