Report: #386961

Complaint Review: Litehouse Pools And Spas - Canton Ohio

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  • Reported By: Hanoverton Ohio
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  • Litehouse Pools And Spas 3810 Whipple Ave. Canton, Ohio U.S.A.

Litehouse Pools And Spas Litehouse pools not honoring word or warranty, Spa doesnt heat properly. Can not return it. Do NOT BUY FROM LITEHOUSE POOLS Canton Ohio

*Consumer Comment: This is actually very helpful

*UPDATE Employee: Not a Ripoff....just Federal Law

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Hi all. We recently built a new home and built a deck for a hot tub. We had a hot tub at our old home and loved it. It heated great and. Weve been to hotels and others spas and they all heat real nice. All of them heated so well you can sit in them more then 20 minutes. Most only 10-15 minutes before you need to step out for a few minutes.

Here is what happen. We purchased just 10 days ago a $5800 Dynasty spa from Litehouse. The sales person was not so great. She didnt know most things and told us the spa had lights that it does not. They had one on the floor and didnt have water in it. nor electric.. She showed us another that was heated and worjking with lights and said it would light up just like it.

We did some looking into the better spa rating and founf Dynasty was one of the better quality spa. Also Lite house offers an additional standard warranty on their spas. The salesperson stated the warranty was 10/7/5. And it is. Not from Dynasty but from litehouse. Did find that out till later when we had the spa.

Ok so now to the real problem. Byt law all hot tubs not can not heat over 104 degrees. We wasnt told this and expect much hotter since the one we had and hotle and others we get in does go over 104 degrees.
So we used a thermometer that is used for a persons temp. It is digital and tub only read 103.2 degrees. We called Litehouse they said to call their repair place and have them come check it. They did the next day. His thermometer read 103.3 degrees. When you are in the tub for 20 minutes the tub losses 1.3degrees and in 40 minues 2.5 degrees.

So you can not heat the spa to say 106 degrees and get that good hot tub feel. Its a hot tub guys not a warm tub..

So we asked to repair it so that atleast it will go to 104 degrees as law allows. Litehouse refuses to fix and states that now they have a variance allowed of 1-2 degrees. Holy cow..2 degrees thats 102.

So we asked to return it.. They will not allow it... I asked and asked. NO way and told me to get a lawyer. So I will.

When we get in and it reads 104 but really is it 103.3 and 20 minutes later its 102 it is not relaxing. My 8 year old even stated it not hot whenits first turned on...

So I will file complaints and tell all they should not purchase from Litehouse unless you get in writing that it can be returned within 7 dyas for full refund in case it doesnt heat to your satisfaction. Otherwise you are stuck...

Hanoverton, Ohio

This report was posted on Ripoff Report on 11/01/2008 10:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/litehouse-pools-and-spas/canton-ohio-44718/litehouse-pools-and-spas-litehouse-pools-not-honoring-word-or-warranty-spa-doesnt-heat-pr-386961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

This is actually very helpful

AUTHOR: mw83 - (United States of America)

POSTED: Wednesday, January 05, 2011

This article and response from the employee is very helpful. I am currently in the market for a hot tub myself. I have been wondering why the hot tubs I have looked at only go up to 104. The employee that commented answered that question for me. On the other hand I have found that I will not be shopping at Litehouse for my hot tub. I think it is horrible that after spending 6000 dollars on something and you aren't satisfied with it the company wouldn't take it back.

I really hopes this company changes their policies otherwise they will not be having customers for very much longer.

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#1 UPDATE Employee

Not a Ripoff....just Federal Law

AUTHOR: Chris C. - (U.S.A.)

POSTED: Tuesday, February 03, 2009

Regarding this complaint, spa manufacturers use the U.S. Consumer Products Safety Commission release #79-071 as a guideline to protect consumers from possible health risks associated with high water temperatures. Please see the attached pages for additional information regarding the release and the position of UL relating to this topic. Consumers can contact the CPSC directly for more information.

This release was created 12/31/1979 so it is not new information and we do not recommend the use of any spa or hot tub where temperatures exceed the recommended maximum temperature of 104 degrees.

Also, since this is the maximum recommended temperature, the spa is designed to not exceed this temperature. The heater will shut off slightly below this temperature by design as depending upon the place the temperature is measured by the customer and the accuracy of the device being used to measure the temperature, there may be some slight variations.

We cannot make adjustments to the spa that would allow the temperature to possibly exceed 104 degrees.

Also, we would strongly recommend that you consult with your child's physician or other medical professional prior to allowing the use of any hot tub. It is recommended that children under the age of 14 do not use hot tubs, especially at high temperatures.

Reference: (((Redacted)))

Many people question why their spa will only heat to 104 F. Throughout history public bathing was done at higher temperatures. Even today, in Japan, many public bath houses have water up to 115 F. In the United States and Canada (as well as most other parts of the world), spas are regulated to obtain a maximum temperature of 104 F. Prior to 1980 this was not the case, however on Dec 31, 1979, the Consumer Products Safety Commision (CSPC) released advisory #79-071, which warned of heat strokes caused by 106 F water. This advisory recommended 104F as the maximum temperature for a spa.

Underwriters Laboratory (UL) adopted this advisory and lists it in their controlling document for home spas, #UL 1563 (Electric Spas, Equipment Assemblies, and Associated Equipment)

The relevant portion of this document is section 32; Temperature Regulating Controls...
32.1 A unit shall be provided with a water temperature regulating control that has a maximum set point of 40 C (104 F) in the tub.
32.2 The temperature regulating control shall be adjustable and shall have marked settings, but it shall not have any settings marked hotter than 40 C (104 F).
32.3 A digital temperature regulating control that displays the selected temperature, but no higher than 40 C (104 F), may additionally display the actual temperature of the water.
UL has advised that any spa manufacturer that produces a control (or modifies a standard control) to exceed 104 F is in violation of their UL listing and can have their listing pulled by UL.

U.S. Consumer Product Safety Commission Warns Of Hot Tub Temperatures
Release # 79-071
December 31, 1979
WASHINGTON, D.C. (December 31, 1979) -- Safety officials frequently warn the public about the dangers of drinking and driving. Now the U.S. Consumer Product Safety Commission is cautioning that drinking and hot tubing do not mix well either.
According to CPSC staffers, the use of hot tubs at water temperatures above the normal body temperatures can cause drowsiness which may lead to unconsciousness and subsequently result in drowning.
The risk of drowning is significantly heightened if individuals consume alcoholic beverages while, or prior to, soaking in hot water, CPSC staff warns. The Commission has been informed of 10 deaths recorded so far in 1979, three of which involved alcohol-related drowning in hot tubs heated to approximately 110 degrees Fahrenheit.
Even if no alcohol is consumed, extremely hot water during hot tub use can threaten life, CPSC reports. Soaking in a hot tub with water heated to 106 degrees Fahrenheit, for example, can raise human

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