Complaint Review: Little Caesar’s Stow - Stow, Tallmadge Ohio
Little Caesar’s Stow, Steven Riley Horrible service. Cheat customers. Threw food, slammed window, cussed at customer. Stow, Tallmadge Ohio
I purchased an Italian cheese bread from stow little Caesar’s. When I went to pick it up from the drive thru- I asked why my sauce cups were less than 1/3 filled. The guy tried to fake swapping tree put by pretending to grab a new one and smashed them around so the sauce would cover the sides. I saw it. When I questioned them on giving me the same ones and again asked why they were so empty the guy tossed them at me through the window and called me an @—hole. Slammed the window and walked away screaming that’s how they do it here. I parked and went inside asking for the manager. At first he refused to come up to the front counter because he was busy.
After getting more angry he finally came up more than 2-5 minutes later. He proceeds to explain their sauce policy. I interrupted him and said I didn’t care about the sauce any more I was complains about the way he talked to me. The manager said he didn’t have time to discuss it but wanted to continue and argue with me about the sauce. I asked as he allied away if he was going to do anything about the employee and he said he MIGHT talk to him about it later. So I called the Tallmadge store. Which their phones are so bad you can’t hear anything without getting loud screeching noises in your ear. Unbearable. After two days of asking for the owner, whom I know frequents that store, I was continued to be blown off. I had to threaten to call anyone and everyone to complain before the owner finally called me.
When Steven Riley finally called me, he wanted to argue about their franchise store policies for sauce and charging customers $2 to customize a pizza by putting more toppings on it. In other words, if you want anything more than pepperoni it will cost $2 just for them to put the extra topping which cost $1.75 each already. Only their chain charges that fee. Others do not in this area. He then wanted to scold me for not trying to talk the the store manager(GM) at the store with the problem.
I tried to explain to him I had already been blown off by their manager on duty, how would I expect they would follow through with getting the GM in contact with me. Laughable really. He clearly had even less care than the employee and manager. It’s clear they learn from the top how to handle customer service. And it’s not very impressive. They have regularly had issues and are clearly ripping off their customers and don’t treat them right. The owner did NOTHING to make this right. Didn’t even offer me a replacement free $4 Italian cheese bread. Truly a cheap guy with poor management skills.
This report was posted on Ripoff Report on 12/13/2018 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/little-caesars-stow/stow-tallmadge-ohio-44224/little-caesars-stownbspsteven-riley-horrible-service-cheat-customers-threw-food-s-1469476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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