Complaint Review: Live Career Ltd
Live Career Ltd and Customer Service Rep, Jaime Abraham Mejia Mere After I cancelled they continued to charge my card for 3 months! San Francisco, California
*Author of original report: Live Career Lip Service
*UPDATE Employee: Greetings Mr. Client
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Today is Dec 24, 2015. 4 or 5 months ago I engaged this service to use their Resume preparation service. They offer a 14 day free trial and then charge you $34.95 a month thereafter until you cancel. I have no prblem with that. I used the service for 1 Resume and inteneded to cancel via the terms and conditions.
I forgot to cancel and noticed the charge on my account twice (2 billing periods). I called the company and explained I only needed the service for one resume and forgot to cancel. They were understanding and provided some relief. I was satisified with that and also knowing that they cancelled my account.
I don't often look at this particular bank account but I did the other day and discoverred they had charged my account for 3 billing periods at $34.95. I called my bank and they have provided me a temporary refund while thye investigate. Howeve I reached out to them today via online chat (typing) and encountered a very diaturbing custome service rep whom I have identified in this reprot.
I told her what I encountered in the past and that the agent never cancelled my account as they were supposed to. She said that she needed a Ticket Number because she didn't have any on file. Obviously she didn't because the last CS Rep didn't do their job. She was unyielding to the Terms and Conditions and said it was "too bad" but she couldn't do anything..
After further pressingher she decided that she could give me a prorated refund for the current billing period of $19.17. Wow, how marvelous.
I told her to issue the refund. In the meantime I am advising the Attorney General for te state of California about Live Carreeer and the CS Rep.
This report was posted on Ripoff Report on 12/24/2015 08:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/live-career-ltd/san-francisco-california-94102/live-career-ltd-and-customer-service-rep-jaime-abraham-mejia-mere-after-i-cancelled-they-1276112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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