Complaint Review: Liverpool Lumber Co Incorporated - Liverpool New York
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- Author Confirmed
- Liverpool Lumber Co Incorporated 201 N Willow St Liverpool, New York U.S.A.
- Phone: 315-439-3110
- Web:
- Category: Building Products
Liverpool Lumber, Inc, Liverpool Lumber Co Incorporated, Joe Ehle Ripped me off for $ 40,000.00 on Windows that were delivered damaged and never fixed. Double Charged my Credit Card Liverpool New York
*UPDATE EX-employee responds: A Satisfied Customer
*General Comment: Liverpool Lumber
*REBUTTAL Owner of company: Rebuttal
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Joe Ehle of Liverpool Lumber does not care one bit about his customers.
I purchased over $40,000.00 of Marvin Windows and doors from him. The product was delivered damaged, when I brought this to Joe's attention, he said "Don't worry about it, all Marvin Windows are delivered with damage, Marvin will make it right, I will see they do."
Well over a year has gone by, I have made many calls to Joe, and he does not return my phone calls. No call from Joe Ehle, no call from Marvin Windows. I am stuck with damaged windows and doors.
Additionally, Joe had the nerve to double charge my credit card. It wasn't until I disputed the charge that Joe actually reversed the double charge.
I believe Joe Ehle of Liverpool Lumber is a dishonest man, who runs a dishonest business. No wonder Lowe's and Home Depot are doing so well! I hope nobody else gets conned by this scammer.
Unhappy with Joe Ehle of Liverpool Lumber
Syracuse, New York
U.S.A.
This report was posted on Ripoff Report on 01/15/2009 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/liverpool-lumber-co-incorporated/liverpool-new-york-13088/liverpool-lumber-inc-liverpool-lumber-co-incorporated-joe-ehle-ripped-me-off-for-400-412496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE EX-employee responds
A Satisfied Customer
AUTHOR: JohnV - (United States of America)
SUBMITTED: Tuesday, November 06, 2012
I worked for Joey Ehle about 20 or so years earlier. I can tell you that Joe Ehle is a thoughtful, conscientious, honorable business owner. His reputation with his clients were in good standing then as they are today. Since I knew who I would be dealing with for my home I built 12 years ago, I had no reservations about purchasing all my lumber and Marvin windows from Liverpool Lumber.
The lumber was first rate, as I knew it would be and, the $28,000.00 +- worth of Marvin windows and doors was perfect. My windows are still perfect; not a broken seal or failed piece of hardware. This product and service was so good that I convinced my sister to have her lake house Windows, doors and lumber purchased from Liverpool Lumber. She ended up with a failed 9' picture window sash but, one call, (1), to Joe and his call to Marvin; the window was repaired right on site. Thank you Joey!
#2 General Comment
Liverpool Lumber
AUTHOR: pooch - (United States of America)
SUBMITTED: Saturday, April 24, 2010
I would call Marvin Windows of New York - 607-753-6706, ask for Service Dept. They will require date , order number and nature of problem. They will then contact Liverpool Lumber to verify information concerning problems, date order was sold, etc. Marvin Windows will take care of this by sending out service techs. to assess and help correct any defective window problems. If there is an installation issue - they will pass this along. The Marvin Company will help to find a solution to help correct the issue. They do stand by their product, many times there can be installation problems that create other problems. I would definitely call the Marvin Company - they will do whatever they can to help make it right.
Good luck and I hope you correct the problem soon.
#1 REBUTTAL Owner of company
Rebuttal
AUTHOR: Liverpool Lumber - (U.S.A.)
SUBMITTED: Thursday, May 28, 2009
Liverpool Lumber Co., Inc. has been in business for over 50 years and has always enjoyed an excellent reputation in the community. Any person who wishes to verify this fact should contact the Liverpool Chamber of Commerce at (315)457-3895 or anyone in the lumber industry.
In regard to the anonymous complaint lodged with Ripoff Report, Liverpool Lumber Co., Inc. adamantly denies these false accusations. I have consulted my attorney and we are reviewing a possible defamation action against this individual due to these knowingly false accusations and libelous statements. This "anonymous" person has never filed a formal complaint with Liverpool Lumber Co., Inc., Marvin Windows (the maker of said windows), or any court. Furthermore, he is well known to Liverpool Lumber and Ripoff Report.
The windows referenced in this complaint were delivered in perfect condition to the client, and we have a statement from his contractor to support this.
Liverpool Lumber Co., Inc. stands behind its service and products 100% and thus has enjoyed an excellent reputation for the past 50 years. If there are any further questions, please feel free to call Mr. Joseph Ehle at (315)457-2220.
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