Complaint Review: Load Trail Trailers - Sumner Texas
- Load Trail Trailers 220 FM 2216 Sumner, Texas United States
- Phone: 1-800-650-5194
- Web: www.loadtrail.com
- Category: Trailers
Load Trail Trailers I purchased a dump trailer, axles failed, won't honor thier warranty Sumner Texas
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I purchsed a new dump trailer from a dealership in Utah. The trialer is a 10,000 lb gooseneck dump trailer. It is designed to haul both material and equipment. I used the trailer for the summer with no issues, loading it with garbage and dirt. I hauled 5 ton regularly with no issues. I then rented a Cat 236 skidsteer to haul to a jobsite. The machine weighs 6000 lbs, well under the GVWR for the trailer. I used the trailer, loaded the machine back up and returned it. Upon returning the trailer i noticed that the axles were bent. I know that i did not overload the trailer so i contacted the dealership since this trialer is supposed to have a "232 warranty" that includes " 2 years on every single componant on the trailer" "3 year structural warranty" and "2 year road side assisantce". The warranty department asked me to send pictures. I did just that. They then sent a return email saying " you overloaded the trailer and bent the axles, this is not covered under the warranty". I've only used this trialer a hand full of times. I used it to the manufactures suggested guidelines. They are stonewalling me. Thier warranty is only good as long as nothing breaks. Very unsatisfied..
Ren
This report was posted on Ripoff Report on 10/25/2018 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/load-trail-trailers/sumner-texas-75486/load-trail-trailers-i-purchased-a-dump-trailer-axles-failed-wont-honor-thier-warranty-s-1465638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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