LOANDEPOT.COM/CREDCO Pulled a hard inquiry vs soft inquiry San Diego California

On 11/20/2014 I took a call from Loan Dept - they had been calling me for weeks. I had been interested in refinancing but was only researching and was not ready to  make any definiate decisions.  I explained this to the salesman - he asked some questions and then asked for my ss# I asked him why he said he wanted to pull a credit report I told him I didn't not want him to pull my credit as I didn't want any inquires at this time.  He assured me it would not be on my report as it would only be a soft pull.  I asked him twice - he also mention the call was recorded.  

To make a long story short after the conversation I told him I was not ready at this time and as I had mention was only researching.  Call was disconnected - of course they called me almost 2-3 x a week all day long.

I finally made a decision to refinance early this month and is going thru my current mortgage. This is when I found out about the Loan Depot inquiry did indeed show up.  I contacted Credco who said I had to contact Loan Depot who I talked to a representative and a supervisor. Who both stated they have never heard of Loan Depot doing soft inquiry. I asked them both to pull the call but to no avail.  I know this is a small thing - its just the principal. I have written to the BBB and currently looking for some corporate emails to contact them.  Thank you for allowing me to vent.