LocalNet Scam: Take Your Money, Don't Provide Service Internet

I ordered dsl internet service from LocalNet on 12/5. I was charged for a modem and the first month of service. On 12/9, I still had not received the modem or confirmation of account activation and called customer service. I was told that my account would likely be activated the next day (12/10) and I would receive the modem on 12/16. On 12/16, I received the modem. However, after following all instructions, was unable to connect to the internet. As the technical support office was unavailable, I had to wait until 12/19 to access technical support.

After following all instructions for troubleshooting, the agent was unable to assist further. I was told that my claim would be escalated and someone would contact me "soon". I called again on 12/20 as no one had contacted me. On 12/22 I had still received no response. I called customer service to cancel my account and request a refund. I was told that I would need to put my cancelation in writing and that my money for the modem could not be refunded.