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Report: #1442455

Complaint Review: Locksmith directory .com - Virginia Beach Virginia

  • Submitted: Fri, May 11, 2018
  • Updated: Fri, May 11, 2018
  • Reported By: Jamie — Virginia Beach Virginia United States
  • Locksmith directory .com

    Virginia Beach, Virginia
    United States

Locksmith directory .com Directory advertises prices that are grossly underestimated Virginia Virginia Beach Virginia

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I called this locksmith directory around 8:15A.M. on a work day. They dispatched a lock Smith. I was never provided the locksmith business name or the technician’s name, not even when the technician was on site. The site advertises prices for residential starting at $19.00. It cost $179.00. I completely understand this is a base price. My complaint is that the full section on pricing estimates for residential services states the national average for my job runs between $19 and $200 depending on the level of security and labor involved. The technician showed up in a unmarked car, did NOT give his name and was EASILY able to pop the door open with the use of 2 air wedges. He did not need to pick the lock to provide me access. This indicates to me as an occasional locksmith customer that this job was a simple job. His labor was minimal and time elapsed was less than 5 minutes. It took him longer to call in my credit card payment than it did to complete the job. I called the directory back and asked to speak with a manager to discuss this web advertisement of theirs that grossly underestimated costs just to get business. I was told a manager would call me back shortly. After an hour elapsed, I called again and was told the complaint was never entered the first time I called. Natasha assured me that she would enter the complaint and a manager would call me back shortly. Once again my complaint was simply ignored and I’ve given up finding a resolution through this directory service. I will not be using this service again and will tell my friends of the bad service I received. I feel there advertisements are grossly misleading. If popping a low security lock with air wedges is 180 from a price range of $19-200 then is the 19 price if you just need a locksmith to call and walk you thru how to insert and turn the key in the lock?!

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