Loctite Henkel AG and Company, KGaA, Home Depot Misleading and Fraudulent Advertising and Packaging of Loctite Super Glue. Don't Purchase! Westlake Ohio

I sent the email before I posted. And then you try and make excuses in your response by saying, i.e. A 5" crack is a big project.  Please......... I still think your a shill. And your right, it doesn't make any difference because I will continue to post about this issue until there is constructive solutions initiated by Loctite/Henkel. It would be a simple fix by redesigning the shape of th"V" that squeezes the tube of glue.

As stated, if nothing is accomplished here, I will post the video in two weeks which unequivocally  shows that  you are misleading and gouging the consumer. 

cc:

Henkel board

Home Depot

I figure I will respond to a couple of your assumptions and then let you get on your way.

First if you look at the top of this site you will see a link that states "Latest Reports", as soon as you post your report it shows up at the top of the list for the entire world to see. Now just like you got a notice that said someone updated your report, so does anyone who has posted to your report so I was aware you updated your post. Also, you will notice that my comments are posted as a "Consumer Comment", as I am not affiliated with this company in any way. There is actually a separate option if the poster is an Employee or Owner. If you search this site you will see that I respond to many reports, and along with others who respond have been accused on occasion of working for everything from a bank to being a Chief of Police. So this is really nothing new, and is really SOP.

As to your post. I actually only questioned your post to get you to think about what you posted. The suggestion to accurately measure using more quantitative measurements instead of guessing was truly serious as it is the best and most expedient way to either prove or disprove your claim. By the way it probably should be noted that even though you hated my suggestion, I am glad you did decide to take the suggestion and get yourself a scale to perform the test.

While I do hope you continue to update this report, I will leave you with this to think about. If your claim is right about the amount you could use, and I was an actual employee of this company why would I suggest something to you that would prove you right?

Andrew Illner <andrew.illner@henkel.com> 9:17 AM  10/10/2018            XXXX XXXXXXXXX

We appreciate your feedback but apologize you had this experience. The information based on your previous call was logged as Henkel will review the situation.

The plastic bottle is designed for control in applying the glue. Other Loctite products such as the Ultra Gel Mini’s and Super Glue Gel come in a small, metal squeeze tube and may be easier to dispense all the glue from the tube.

Additionally, Henkel does not respond or have representatives that address complaints on the website provided of Ripoff Report. Anonymous users can register, post and reply to comments or complaints. If you received a response based on your complaint, the response would not be from a Henkel representative but would be from an anonymous individual and registered user of the website.

Sincerely,

Andrew Illner | Henkel Corporation - North America | Technical Customer Service Representative

26235 First Street | Westlake, Ohio 44145 | ( Helpline: 800-624-7767 

And the response:

10/10/2018

Dear Mr. Illner:

First, I find it imperative to correct your statement about "Robert" not being a representative of Henkel and responding to the Ripoffreport. The original report was filed at 7:33am on the 6th of October and a copy was sent to "Robert" at the customer service email for Loctite products. "Robert" responded immediately to the report. He would have been the only one that could have seen it at that point in time.   Your statement concerning this makes it very obvious that Henkel does not want to take responsibility for the actions of their representatives, i.e. "Robert." You then avoid the issue by "really" saying "buy a different product if you want all the glue dispensed"   The complaint is I believe you are misleading the consumer by having a product that is impossible to dispense all the product, actually less than 60% according to a test I did yesterday. I will not accept this as an accountable response and again will give you the two weeks to do something constructive about this issue.   As I stated earlier, I did a test yesterday and videotaped it showing that I was only able to get 60% of the glue out of the container by weighing the container before dispensing the gel, and then after dispensing the gel.   The video will be put on Youtube in two weeks and linked to the Ripoffreport if something constructive is not accomplished with this fraudulent issue in that time.   Quit playing games and just fix the problem.   I want to report that you guys are proactive, not defensive.   Best, /XXXXX     XXXXXXXXXXXX   cc: Ripoff report https://www.ripoffreport.com/reports/loctite/westlake-ohio-44145/loctite-henkel-ag-and-company-kgaa-home-depot-misleading-and-fraudulent-advertising-and-1463722   Home Depot   Henkel Board of Directors:   Hans Van Bylen CEO hans.vanbylen@henkel.com Carsten Knobel EVP carston.knobel@henkel.com Jan-Dirk Auris EVP jandirk.auris@henkel.com Jens-Martin Schwarzler EVP JensMartin.Schwarzler@henkel.com Bruno Piacenza EVP Bruno.Piacenza@henkel.com Kathrin Menges EVP Kathrin.Menges@henkel.c

pro.products@us.henkel.com   Tue, Oct 9, 8:00 AM             Dear XXXXXXXXXXX:

Thank you for e-mailing concerning our Loctite Ultra Gel Control. We regret that you have had this experience.

What is the printed lot code number from the bottom (underside) of the bottle?

At Henkel Corporation, your satisfaction is our priority. If our products fail to meet your expectations, we want to know about it. Please be assured that your comments were forwarded to the persons directly responsible for the production and marketing of our products.

For questions, comments or suggestions, please feel free to call us at (800) 624-7767, Monday through Friday, between the hours of 9:00 a.m. and 4:00 p.m. Eastern Time; or visit us on the Web at loctiteproducts.comor ositough.com.

Thank you again for e-mailing Henkel Corporation.

Sincerely,
Andrew I.
Consumer Relations Representative
Henkel Corporation

And response:

Oct 9, 2018, 9:26 AM             10/09/2018 Re: Loctite super glue gel packaging, advertising  

Andrew I:

First, I don't have the packaging any longer as I returned one to home depot which I assume they returned to you; and the other one I destroyed trying to figure out what was/is wrong. I don't know what good the product code is going to be. I am not complaining about the glue, I am complaining about the dispenser which doesn't allow a person to get all the product out of the spout. Again, I would say at least 1/2 remains in the tube no matter how hard you squeeze the two buttons on the outside. I don't like paying a premium price [$4.50 for .18oz.] and then not being able to get the full product. If other persons knew of this situation, I am positive they wouldn't buy your product. Secondly, your customer support line is a joke. I contacted them/him when this first happened and he indicated he would look into it and get back to me. He never did but when I posted it on Ripoffreport I sent a copy of the report to that representative. He immediately responded on Ripoff report blaming me for the issue...anonymously and is a terrible reflection of your company.   

("Robert's" response on Ripoffreport______________________

https://www.ripoffreport.com/reports/loctite/westlake-ohio-44145/loctite-henkel-ag-and-company-kgaa-home-depot-misleading-and-fraudulent-advertising-and-1463722

Curious

AUTHOR: Robert - (United States)

SUBMITTED: Saturday, October 06, 2018

Why would you spend $4.50 for that glue..TWICE instead of using what you seem to think is the superoir "dollar store" glue with 7 tubes for $1?

There is a saying.."Fool me once shame on you, Fool me twice shame on me".  

I would estimate that at least 1/2 of the glue is left in the bottle. It is a joke. Paying $4.50 for .18oz and then only being able to use 1/2 of that.

Perhaps instead of taking estimates, get yourself a scale and see how much glue comes out when you are using a new bottle. If it is .18oz or higher then it doesn't matter how much is left in the tube because you are getting at least the labeled amount. If it is less then it becomes a question as to if you just are not getting it out, or is this a case of most people would not be able to reasonable get that amount out.

By the way a 5" crack in a tail light is not a "small" project.

_______________________________

  He wasn't interested in addressing the issue; "Robert" was just patronizing me on the phone and then critiquing me in his respose. I will not accept that you will address and take care of the issue. I want a response on what you are going to do about the issue. I will allow you two weeks, otherwise my only other choice is to continue posting complaints on Ripoff report.

I challenge you to squeeze the buttons as hard as you can and then break open the container and see how much glue is left in the tube. BTW, I see other complaints on Ripoff Report where you don't respond to customers complaints. I hope you don't do the same with this one. I would like to post that you have addressed and fixed this issue. I can't/won't do that until you have actually done it.

Best, XXXXXX XXXXXX

cc:

Ripoff report

Home Depot

Henkel AG KGaA

Why would you spend $4.50 for that glue..TWICE instead of using what you seem to think is the superoir "dollar store" glue with 7 tubes for $1?

The single use ones at the dollar store are not the gel that I needed or I would have used them.

There is a saying.."Fool me once shame on you, Fool me twice shame on me".  

I was 1/2 way through the project and the Loctite gel was the only one available at Home Depot.

I would estimate that at least 1/2 of the glue is left in the bottle. It is a joke. Paying $4.50 for .18oz and then only being able to use 1/2 of that.

Perhaps instead of taking estimates, get yourself a scale and see how much glue comes out when you are using a new bottle. If it is .18oz or higher then it doesn't matter how much is left in the tube because you are getting at least the labeled amount. If it is less then it becomes a question as to if you just are not getting it out, or is this a case of most people would not be able to reasonable get that amount out.

Robert, I am sure you have free access. Why don't you do what I asked you to do in the first place.

By the way a 5" crack in a tail light is not a "small" project.

How ironic. I sell 10 to 20 tail lights a day, 7 days a week, and must make at least one repair a week; but your going to tell me what size project a "5" crack " is to repair. That's perfect Robert. Could you please give your entire name so I can discuss with your superiors. Or were you the one I spoke to a couple of months ago and you just blew me off.

You reflect the same attitude as your company Loctite; your the perfect spokesperson.

Why would you spend $4.50 for that glue..TWICE instead of using what you seem to think is the superoir "dollar store" glue with 7 tubes for $1?

There is a saying.."Fool me once shame on you, Fool me twice shame on me".  

I would estimate that at least 1/2 of the glue is left in the bottle. It is a joke. Paying $4.50 for .18oz and then only being able to use 1/2 of that.

Perhaps instead of taking estimates, get yourself a scale and see how much glue comes out when you are using a new bottle. If it is .18oz or higher then it doesn't matter how much is left in the tube because you are getting at least the labeled amount. If it is less then it becomes a question as to if you just are not getting it out, or is this a case of most people would not be able to reasonable get that amount out.

By the way a 5" crack in a tail light is not a "small" project.