Loehmanns Loehmanns.com Buy at Your Own Risk

This review is for the website, Loehmanns.com. I have never encountered more incompetent and unhelpful customer service. They shipped me a damaged coat so I called and spoke to a rep named Alicea who said she would email me a prepaid return shipping label so that I could return it. I received an email that only attached a return invoice, although the text indicated a prepaid label was attached. I called back and the same rep answered. I explained the email did not attach a prepaid shipping label. She put me on hold and allegedly spoke to her supervisor and returned to tell me that I must be outside of the return shipping period (when I told her several times it was ordered and received last week. besides the fact that it is the holidays and at the very least she should be well versed in the company holiday return policy which extends well into January) and that in the alternative all they could do on their end was to SEND AN EMAIL to their shipping department to see if maybe they could do something about it. I was also told I could ship it back at my expense... right. I asked to speak to the supervisor directly, was put on hold, and was then told the supervisor was unavailable to speak to me. I asked for the name of the supervisor and was told she could not reveal that information. I asked for when the next supervisor shift started and I was given the same response. I asked if she could check store inventory to see if I could exchange locally and she said she could not. I asked if I could make this particular return in-store and she said I would have to call the store myself. The only thing she said they could do for me was to send an email to their shipping department. She never even asked for my order number. I have been an avid online shopper for over 10 years and not once have I encountered such completely irresponsible, incompetent, and unhelpful customer service. It appeared to be a 2-person show over there, neither of whom would provide any actual assistance.  Order at your own risk and hope you have no issues.