Log Homes Direct, llc Stacey Gaylord Ordered linear logs, never received logs, or the refund that was promised Rocky Mount, North Carolina

I have received my refund from Stacey Gaylord of Log homes direct - Rocky Mount NC.  Thank you

The customer was granted a full refund as she was promised.

Mr Stacey Gaylord has made a whole lot of promises he doesnt keep. He is in to me for over $45,000. This man cannot be trusted. His MO is to not pay, then close down that company, and open a new one, the rip some more people off.  Any assets he has he lists in his girlfreinds name, so he cannot be touched by the civil process. Make sure you file reports with the NCDOJ, your local police and the IRS.

I personally Promised this customer a full refund, and we have every intention on refunding her payment in full.  it has been a week since I committed to issuing the refund, they were told that it could take three to four weeks to get it processed, but they would get a full refund and they will.  The deadline we were trying to meet was theirs, we have worked with these customers in every way possible, but could not set a hard delivery date, because of things that were going on on their side not ours.  Once she got everything together she called and wanted logs delivered just about two weeks from her phone call, I told her I would see what I could do.  But we were three to four weeks out in milling logs, I indicated that to her at that time.  Log Homes Direct has never not either returned a deposit in full to a customer, or delivered the products that was ordered.  This has never happened with another order before, we have never had a problem with milling, but this issue did occur, and they were given more than one days notice that was a problem.  We worked hard to fix the problem, and once I concluded that it could not be done in the allowed time frame, I offered to issue a full refund to the customer.  The customer was told that when the check was issued, I would personally give them a call and let them know it was being mailed, I told them that from the beginning and they knew that.  I handled this and called them to let them know there was a problem, I spent a ton of time trying to resolve the problem to no avail.  The customer is showing signs of impatience, we have been patient with them thru the entire process of not knowing when things would deliver and trying to help with there time schedule, If she will just show some patience and let the process work, she will get her check issued in the next week or two, and the issue will be resolved.