Logistic Care Jessica, Tabb Hunter, Regional Ed threaten violence w/ continued harassment Atlanta GA

Updated information

1/26/19 11am

I saw Tabb Hunter who to my knowledge was supposed to be barred from the property arrive at my dialysis clinic around 11 am. Upon seeing him I let the facility receptionist know that Tabb Hunter was on the property. Eugenia (facility receptionist) proceeded to leave her desk and enter the lobby as Tabb Hunter was entering the facility. Eugenia walked by his side by side as he was escorting a patient from the lobby. After that Eugenia left the lobby. Two patients (one who he was picking up and another patient) were outside having a conversation when I heard him tell one of the patients that I didn’t get him banned from the property, and in a reference called me a punk a*s b***h and a punk a*s n****r. I, however, did not say anything to that driver to warrant such childish remarks.

2pm

After making a few complaints through the Medicaid department and Logistic Care I finally got in contact with Ed, the Regional Manager of the Dallas/Ft. Worth Area to inform him about what had occurred. Ed in return told me it was” he say she say”, and pretty much was brushing off my complaint. I in return brought up what he said about my original complaint filed on Nov. 9th how he said that was he say she despite not only having Alma(part-time charge nurse at DaVita Lake Cliff) and a Logistic Care representative both confirming that they heard him yelling and cursing me out (Was told that corrective action was taken on the driver 1/15/19). I have family members who from time to time come up to DaVita and spend a treatment with me. What would have happened if a family member was there and saw what happened on that day? Hearing a driver use profane, homosexual racial words to describe a patient he no longer has anything to do with it causing conflict. Ed responded that” he didn’t like my tone, I have no reason to be mad at him” and ended our conversation by saying “you do what you have to do, I already know what I’m going to do”.

Since driving with Logistic services, I have been:

• Left with no ride home after treatment (2017,2018) Real Time, Four Wheels, Wheelchair Roads
• Having to wait 2-6 hours to get a ride to/from treatments and appointments (2016,2017,2018,2019) Real Time, Wheelchair Roads, D&T, Romnii, Four Wheels
• Cursed at by drivers (2018) Wheelchair Roads, NuVision Transportation
• Having drivers, no show dialysis appointments (2017,2018) Real Time, Wheelchair Roads, NuVision Transportation
• Having drivers threaten physical violence (2018) Wheelchair Roads
• Put out by drivers in below freezing temperatures (2018) Wheelchair Roads
• Had my head slammed into the door while being loaded into Wheelchair Roads vehicle

(2018)

• Rode in vehicles that weren’t insured, had no brakes, and no seatbelts

(2016,2017,2018) D&T, Wheelchair Roads, Romnii Transportation

Also included in this updated compliant is the smear complain Logistic Care is attempting to attack my character after informing them that I plan on suing:

“We have received the above-referenced complaint and reviewed records relevant to the complainant. LogistiCare Solutions LLC ("LogistiCare") is a transportation brokerage company that arranges non-emergency medical transportation for Medicaid and Medicare eligible individuals in the state of Texas under contract with the Texas Department of Health to provide transportation to Medicaid recipients to covered health care appointments. Mr. Anderson's complaint alleges that on numerous occasions LogistiCare transportation providers have been late picking him up, have failed to show for scheduled rides, and have verbally mistreated him.

In an effort to address Mr. Anderson's complaint an investigation was conducted. I am advised that Mr. Anderson has filed 16 complaints against multiple transportation providers including 4 provider no show complaints, 4 provider late complaints and 8 complaints alleging some form of unprofessional behavior. Mr. Anderson has also refused to be transported by three separate transportation providers. LogistiCare apologizes for the inconvenience resulting from the transportation provider late shows and no shows. LogistiCare Texas Regional Operating Manager has addressed these issues with the corresponding transportation providers and will continue to take escalated action should there be additional issues or concerns. LogistiCare Regional Manager has also personally contacted Mr. Anderson via telephone to speak with him about his concerns.

Pursuant to the investigation I am also advised that on multiple occasions Mr. Anderson has used abusive and inappropriate language towards LogistiCare associates and transportation providers, has provided false information that has been verified as inaccurate by Mr. Anderson's medical facility and has had two transportation providers refuse to transport Mr. Anderson, accusing him of verbally abusive behavior.

While LogistiCare will not tolerate verbally abusive behavior towards its associates or transportation providers, LogistiCare will continue to work with Mr. Anderson to identify a reliable and satisfactory transportation provider within Mr. Anderson's service area. Unfortunately, Mr. Anderson's preferred provider, Star Transit is not within the covered service area and cannot continue to transport.”

First and foremost, one of the companies is Four Wheels and I was told by the driver that he would call Logistic Care to tell them that they could no longer transport me due to my size (6ft 8in) and that I couldn’t fit into their vehicles. Real Time being the sister company of Four Wheels is the 2nd company that refuses to transport me cause the facility charge nurse went at it with one of the drivers on my behalf who was two hours late. I road with a driver named Will with Romnii Transportation who told me that he reported to Logistic Care what the charge nurse did, but I am the one getting slander and accused of things I did not do.

I had to leave my previous dialysis clinic to go to another because Ed told the social worker that I could get me to my appointments sometimes and sometimes he won’t be able to call it a 50/50 chance is what he said. I spoke with Medicaid and from what I was told the information he was giving to not only myself but to the social worker was false. I was told in the past that due to me having so many companies on my exclusion list that it would be difficult to find someone to transport me. To my knowledge as of today the only companies on my exclusion list are:

• Wheelchair Roads
• Real Time
• Four Wheels

(October 2018)

Dallas/Ft. Worth have about 20 companies, but when I asked Jessica (the person who accused me of cursing her out) with LC if she would have another company pick me up, she responded no, she’s not about to have another company from somewhere to pick you up. I have four companies to choose from and she would continue to schedule Wheelchair Roads despite me asking to never ride with them.  Jessica was true to her word, and Wheelchair Roads continued picking me up most of the time coming 1-1:30 mins from my pick-up time. Sometimes they would have to cut my treatment short due to me arriving late which is very dangerous. I tried speaking with Edwin the owner of Wheelchair Roads, nothing happened. I tried calling LC again to explain to them what has been happening, and still nothing. I had Wheelchair Roads on my exclusion list several times, even warned LC about what would happen before it happened, and still nothing.

 Logistic Care has several lawsuits pending throughout the United States for the same thing I’m currently going through which proves old habit die hard. It’s kind of hard to want change and to get change when those who are in charge are corrupt themselves. Regional Manager Ed said he welcomes outside agencies to come and investigate, I don’t know if he’s calling my bluff that I wouldn’t take things this far, but I wouldn’t. I had to file two police reports one over the threats caused by driver Tabb Hunter (Wheelchair Roads), and again on 1/26/2019 against Tabb Hunter over bullying and harassment. All I want is to be treated with respect, get to and from my appointments in a timely manner, and have my concerns addressed. Bullies and those who practice using racial terms should have no business whatsoever dealing with those who are ill/terminally ill. To have Tabb Hunter and Logistic get away with what they are doing would be borderline criminal. Hopefully, at the state level, I will find someone where my complaints won’t fall on deaf ears. I should not feel the need to bring a weapon with me for protection, get a restraining order, nor should I have to file police reports just to have a dialysis treatment.

Incident Number: 01408