Complaint Review: Logo Design Guru - Langhorne Pennsylvania
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- Author Confirmed
- Logo Design Guru 3000 W. Cabot Blvd Langhorne, Pennsylvania U.S.A.
- Phone:
- Web:
- Category: Advertising / Deceptive
Logo Design Guru does not do what they advertise and are a RIPOFF Langhorne Pennsylvania
*Consumer Comment: You would have refunded? My experience says otherwise....
*REBUTTAL Owner of company: Logo Design Guru's Perspective... Very Different
Show customers why they should trust your business over your competitors...
I ordered a logo, got their basic package, they advertise all it costs is 99.00 to start with the remanider to be paid when the logo is done. I was charged the full amount up front. Not only that, I paid 100.00 extra to have the job rushed for the next day. I was not notified when the first draft was completed. 3 days later no logo. I have called them 4 times. I did not meet my deadline. What a ripoff. Buyer beware.
Frazier Marine Group
Hendersonville, Tennessee
U.S.A.
This report was posted on Ripoff Report on 09/17/2008 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/logo-design-guru/langhorne-pennsylvania/logo-design-guru-does-not-do-what-they-advertise-and-are-a-ripoff-langhorne-pennsylvania-373868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
You would have refunded? My experience says otherwise....
AUTHOR: tracyb - (USA)
SUBMITTED: Monday, May 10, 2010
Joe,
You claim that you don't have a customer complaint on file, but if you did you would have refunded the customer. How about my case? I have an active BBB complaint against your company and you're still trying to deny my refund. I've been dealing with Rod and Martin O'Connor - no refund.
#1 REBUTTAL Owner of company
Logo Design Guru's Perspective... Very Different
AUTHOR: Joe Witte - (United States of America)
SUBMITTED: Thursday, March 11, 2010
I conducted some research on this project. Here are the facts:
1) Client ordered the logo on 9/15/2008.
2) First draft was uploaded on 9/16/2008.
3) client gave a revision on 9/16/2008.
4) we provided 3 drafts, and the client finalized the logo on the 19th, 4 days after the order was placed. Project is complete.
I'm baffled that they would place this complaint. Either this, or this is not the client who is posting this report, because the facts posted by the previous person do not add up. Also, we only charge $99 to start a project. This client ordered the $99 project, plus $100 to have everything next day. This was all completed. Sorry we weren't able to satisfy them, but i believe we did everything we promised. I saw no complaints in our system. If we hadn't, we would certainly have refunded them.
Sincerely, Joe Witte, Exec VP and Partner
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