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Report: #1417888

Complaint Review: logodesignguarantee.com - Green Cove Springs Florida

  • Submitted:
  • Updated:
  • Reported By: Kevin — Dallas Texas United States
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  • logodesignguarantee.com 411 Walnut Street Green Cove Springs, Florida United States

logodesignguarantee.com Logo Design Guarantee Poor quality, no response, ignore numerous refund requests Green Cove Springs Florida

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On Fri 30 Dec 2016 I requested my logo design for my company. The promise was 365-Day, 100% Money Back Guarantee, US Hand-Drawn Logos = Higher Quality, and 6 Hour Logos, 24/7 Customer Support and 100% Satisfaction. What I received was:

  • 5 logos, one of which was the exact existing logo that I sent them. All 5 were stock clip art with nothing creative. I requested a redo along with examples of other company logos that I found.
  • On Tue 03 Jan 2017 I then received another set of clip art logos that did not follow direction or even compare to what I provided. A asked for a different designer via chat and was told one would be assigned right away.
  • I then never got another revision and no response from customer support
  • Requested a refund immediately via chat...got no response. Called the company and no one answered. Submitted a ticket via their online form and received no answer.
  • On Tue 27 Jun 2017, I again asked for refund via their portal and got no reply
  • I have now recently requested a live chat and no one picked up. I called and the message says all lines are busy. I then submitted another ticket and have yet to receive a response.

Since then, I have designed a logo with another company and am very happy with that result. I am not asking for a lot of money, but just a response and refund.

Kevin

This report was posted on Ripoff Report on 12/19/2017 09:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/logodesignguaranteecom/green-cove-springs-florida-32043/logodesignguaranteecom-logo-design-guarantee-poor-quality-no-response-ignore-numerous-r-1417888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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