Complaint Review: Lokey Nissan Of Clearwater - Lokey Kia-Olds-Nissan - Clearwater Florida
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- Author Not Confirmed
- Lokey Nissan Of Clearwater - Lokey Kia-Olds-Nissan 27758 US Hwy 19 N Clearwater, Florida United States of America
- Phone: 7277898100
- Web:
- Category: Auto Dealers
Lokey Nissan Of Clearwater - Lokey Kia-Olds-Nissan Lokey Automotive Liars, poor customer service, steal from customers, talk down to customers, RUDE. BUD IS A JOKE. Odessa, Florida
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I have documentation from the General Manager who leased the vehicle to me 3 years ago that confirms that I paid for upgraded tires/wheels, and the dealership was to keep the Factory Set of wheels/tires in their warehouse to be switched out at the end of my lease (since I would own the upgraded set at the end of the lease).
Apparently, the dealership had some issues keeping track/control of the tires/wheels, because they are "nowhere to be found".
I contacted Nissan corporate/NMAC and they did agree that this was the responsibility of the dealership, but that I needed to resolve it with the dealership directly.
Mr. Bud Gregorcic was not helpful - he basically played a game of cat and mouse with me for 3 months - always putting the burden on me to call him to follow up (which I did) and never even did more than tell me that the tires were lost and it was my problem.
During one of our last conversations, Mr. Gregorcic actually got into a shouting match with me because I told him that it was not fair that I should lose money on the tires because of poor inventory management on the part of Lokey.......he then decided to tell me that if I removed the tires (that I OWN) that Nissan will charge me for replacements and it will be my problem, not his.
I did have to turn in the vehicle with MY tires on it - because I had no other options. I could have sold them and made some of my money back, had Lokey done what they promised and kept my original tires.
Mr. Gregorcic's contention it that #1 - he has never heard of such a thing (I have confirmation that about 5 other sets of tires were being held around the same time as mine) and that #2 - it never should have been done.
I am the consumer - Lokey Automotive should stand by the promise that THEIR General Manager made and should have put their customer first. This vehicle was my second lease through Lokey and I have referred them other customers who bought from them. I will never do that again, now that I know that their priority is to save themselves any cost, even if it is at the cost of the customer or goes against a commitment made to that customer.
I turned my Nissan Maxima in on June 20th to another Nissan dealer, since Nissan said I could turn it into any dealer. I wanted to make sure that #1 - Lokey could not turn around and sell the car for a profit and #2 - I did not have to subject myself to any more disrespect and aggravation from their "Customer Relations Manager", Mr. Bud Gregorcic who has an unbelievable combination of rudeness and stupidity.
This report was posted on Ripoff Report on 08/22/2009 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lokey-nissan-of-clearwater-lokey-kia-olds-nissan/clearwater-florida-33761/lokey-nissan-of-clearwater-lokey-kia-olds-nissan-lokey-automotive-liars-poor-customer-s-484005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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