Complaint Review: Love's Travel Stops & Country Stores, INC
- Love's Travel Stops & Country Stores, INC
- Category: District Attorneys Assistant DA
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I recently used a bank debit card to purchase less than $20 of gasoline directly from a gas pump at the Loves store in Clayton, NM. Later that day, I learned that Loves's automatically debited an additional $25 from the same checking account with no notice they were doing it.
Love's Corporate later advised me they automatically debit an additional $25 - $125 whenever a debit card is swiped into a gas pump, and then credit that amount back into your account within 3 business days. I advised Love's Cprporate customer service that if a credit or debit card is used to purchase gasoline directly from a pump, the purchase amount is automatically credited to their business account from the customer's credit/debit account and, accordingly, there should be no reason whatsoever to debit a customer's bank account with this additional "fee."
This being the case, why does Love's need to, then, also "borrow" $25 - $125 from a customer's bank account if the amount of gas purchased by the customer is immediately paid for from the customer's credit/debit account at the time of purchase? Love's Corporate admitted this and HAD NO EXPLANATION for this questionable business practice.
I have a theory.....I suspect that Love's deposits this "temporarily borrowed" money, on a daily basis, into an interest baring account at a bank which pays interest of a daily basis. In short, Love's "borrows" money from its customers in order for them to earn interest on it with no authorization from its custmers.
I am retired from law enforcment and insurance fraud investigations and have never been subject to this most unusual business practice.
This report was posted on Ripoff Report on 03/04/2016 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/loves-travel-stops-country-stores-inc/nationwide/loves-travel-stops-country-stores-inc-unnecessary-debiting-of-funds-from-customers-d-1291620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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