Report: #1402927

Complaint Review: Loving Donation Inc

  • Submitted: Thu, September 28, 2017
  • Updated: Thu, September 28, 2017
  • Reported By: JMK — Boynton Beach Florida USA
  • Loving Donation Inc


Loving Donation Inc Deana DeGroot Lied about sending medical paperwork and will not return phone calls or emails. Lake Mary, Florida Internet/Florida/

*Author of original report: Additional Information About What Loving Donation Did To Make Situation Right In My Opinion

*Author of original report: Resolution

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I have been trying to get medical records from an egg donor that was used from Loving Donation close to 10 years ago.  Deana DeRoot, the owner and RN of this company was been dodging me and lying to me for close to 3 months.  She first told me she had to look for all of the medical records because "although she was required to keep them", she became so "big" she doesnt know if the medical records were saved or scanned.  It took her 6 weeks and 6 phone calls and emails to get her to find them.

When she did find the information, she blamed her "assistant" and said she sent the information.  I asked her to confirm the address where the information was sent and she has since not returmed any of the numerous emails or voicemails.  The one voicemail she did return she called from a unmarked number and stated she has been so busy for 3 months with helping families that she has not been able to look for the information she promised she would sent me.  I am needing this information since I dont have a copy of the information for my records.  

She also told me that she was unable to look for my records which she is obligated to keep per Florida statue due to her brother living, but not effected in Houston, TX with hurricane Harvey, her kids going back to school, having no assistant, getting a new assistant and only working part time.

This company is a scam.  She has my money, is not following the Florida statue and guidelines necessary for an egg donor agancy and skirts the truth, avoids phone calls, doesnt answer emails and lies about what she promises she is going to do and what she says she has done.  This is coming form a nurse, a person who should have ethical and moral standards higher than anyone - instead she takes advantage of people and lies.  I would stay away from her and Loving Donation - avoid the disapointment.


Jim, Boynton Beach, FL

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Updates & Rebuttals


#1 Author of original report

Additional Information About What Loving Donation Did To Make Situation Right In My Opinion

AUTHOR: - ()

Allow me to begin by saying that my original complaint was written from a place of deep frustration from what I later learned was misplaced anger directed at the agency, when in fact, the agency was busy working behind the scenes to resolve the issue as quickly as possible, which they have now accomplished. In my anger, I called the company a scam and truthfully, that is not accurate. In fact, the agency reached out to me and explained to me more clearly exactly what had occurred with the paperwork I was requesting, which was a copy of the original donor profile that my wife and I had used 10 years earlier to select the donor to assist us in our family planning. An employee, that has since been terminated specifically for this failure, had misguided her employer in what she had told them she had done. Once Deana became aware of the details of the situation, she investigated, resolved, and FIXED the problem immediately. I now am happy to report that I have a beautiful color copy of the donors profile, which I understand had to be recreated from archived data stored offsite in a data repository, not simply pulled from a drawer and sent to me. I consider this situation resolved to my satisfaction and I am pleased to say that I now feel as though I can once again wholeheartedly recommend this agency to other families who are seeking the services of an agency. Once I became aware of what all was involved in the efforts to supply to me the profile, I feel that Loving Donation went above and beyond what was required of them and specifically that Deana DeGroot herself went to extraordinary ends to provide me with the original profile. In hindsight, I regret having said the things I said about her, and I welcomed the opportunity to apoligize here to her. Deana has shown me that she really does care about her clients, even ones from a decade ago! Deana, Thank You for your concern and quick follow up in resolving this very important issue for me! Great Job! FIVE Stars!

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#2 Author of original report


AUTHOR: - ()

The agency reached out to me and explained what had occurred with the paperwork.  An employee that is no longer involved with the agency misguided the employer in what she had told her she had done.  Once they became aware, they investigated, resolved and FIXED the issue immediately.

I now have the paerwork I requested and the situation has been resolved top my satisfaction. I am as please with their action and results as I was 10 years ago with the offspring produced through the egg donor. Thank you for the concern and quick follow up to resolve this matter.

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