Complaint Review: LOWES - Mooresville North Carolina
- LOWES 1000 Lowe’s Boulevard Mooresville, North Carolina USA
- Phone:
- Web: www.Lowes.com
- Category: Consumer Services
LOWES RIPPING OFF CUSTOMERS WITH USELESS WARRANTIES Mooresville North Carolina
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I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped.
I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped. I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.
This report was posted on Ripoff Report on 09/11/2016 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/mooresville-north-carolina-28117/lowes-ripping-off-customers-with-useless-warranties-mooresville-north-carolina-1327553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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