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Report: #1382507

Complaint Review: L'toile Skin Care - Los Angeles California

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  • Reported By: Jean — Centerville Indiana USA
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  • L'toile Skin Care 120 E 8th Street Los Angeles, California USA

L'toile Skin Care EXtremely deceptive website; *terms* in really small print at bottom; $98 charge monthly Los Angeles California

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The L'etoile face cream website is a major rip-off. My sister told me about the face cream and I thought I'd give it a try. I placed an order for the free trial size, $4.95. 

I tried to get only the trial size of the face cream, but ended up with an ebook download and eye cream trial as well. I tried to go back to figure out how not to select those items -- in extremely small gray print at the bottom of the page was the option to decline the eye cream -- in gray really small letters "No thanks, I already look ten years younger." And it was too late. I couldn't undo the order.

I never got the option to choose option 1 or option 2 -- I only saw those after I went back trying to not purchase the extras -- again, in gray, at the bottom of page of the page -- *terms* in very small gray letters. I clicked on that and realized I had inadvertently signed up for a trial and automatic refill in 14 days for both the eye cream and the face creams -- $98 a month EACH.

Bottom line, I purchased items I didn't want under terms I didn't see. I never received a purchase confirmation. I'm pretty sure this advertising is illegal. I suspect that the celebrities pictured do not endorse this website. I wonder if it's really even a Shark Tank product.

I finally found a number to call -- it isn't in the *contact us* option, it's in the *terms.* I called. They tried hard to talk me into keeping the order. I insisted in cancelling, citing their shady website as the reason. They offered me a 35% discount on future orders! I insisted again on cancelling. Then they told me they would charge me $4.95 for shipping and handling even though I was cancelling and not receiving any product. Then I lost it! I imagine that there are people out there who breathe a sigh of relief and just allow them to charge the card for $4.95 figuring they've only lost $5 instead of $200. They've assured me that the order is cancelled (got *supervisor* online after a long silent wait who said I wouldn't be charged anything), but I'm really considering replacing my credit card just in case. I do not trust them.

This report was posted on Ripoff Report on 07/01/2017 07:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ltoile-skin-care/los-angeles-california-90014/ltoile-skin-care-extremely-deceptive-website-terms-in-really-small-print-at-bottom-1382507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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