Complaint Review: Lufthansa Airlines - Frankfurt Germany
Lufthansa Airlines Deutsche Lufthansa AG Refuses to refund a missed connecting flight Frankfurt Germany
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We missed a connecting local flight because Lufthansa was late by over 2 hours. I sent a detailed email with costs incurred. Since the reason is legitimate I had no doubts they would offer compensation for the missed flight.
Reply came 1 month later, refusing any compensation.
This is the reply from Lufthansa:
Thank you for your online feedback dated September 20, 2018. We appreciate your patience while waiting for our response.
We truly regret that you were affected by a delay on your journey to Moscow on August 7, 2018. Any change to your anticipated schedule can be stressful and your frustration under these circumstances is understandable. We sincerely apologize for the inconvenience this caused.
According to our records, flight LH 463 on August 9, 2018 was delayed due security issues. We ask for your understanding that such situations lie outside the sphere of influence of the airlines. We therefore hope for your understanding that we cannot meet your request for compensation.
Furthermore, Please be advised that we can only reimburse expenses within our scope of liability. Kindly be informed that there is no general rule of compensation for consequential losses and immaterial damages such as stress, inconvenience and missed flight as this is not included on contract of cariage.
In spite of this experience, we would be pleased if you and your family will continue to enjoy flying Lufthansa and give us the opportunity to regain your trust in our reliability.
Flying with Lufthansa has been one of the most dissapointing airline experiences of my life, only Sun Wings topped it. Don't fly Lufthansa or Sun Wings.
The telephone agents at Lufthansa are clueless, you never get the same information twice, every person you speak with will give you a different answer, I have experienced this on multiple occasions.
Lufthansa, if you ever decide to fairly compensate me this is the feedback number FB ID 32192394
This report was posted on Ripoff Report on 10/13/2018 12:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lufthansa-airlines/frankfurt-germany-60546/lufthansa-airlines-deutsche-lufthansa-ag-refuses-to-refund-a-missed-connecting-flight-fran-1464407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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