Report: #1404198

Complaint Review: Luma Belle Skin Care

  • Submitted: Wed, October 04, 2017
  • Updated: Wed, October 04, 2017
  • Reported By: Beth — San Jose California USA
  • Luma Belle Skin Care
    PO Box 41542
    Saint Petersburg, Florida

Luma Belle Skin Care aka Shadeskincare aka White Glass Media LLC They tell you they will refund your money for a 14 day trial, but they don't and tell you if you call your credit card company they will refund zero. But if you're nice they refund half. Saint Petersburg Florida

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I ordered 2 products on a 14 day trial.  My understanding was the trial started when you recevied the product because they say, "after your 14 day trial, you will be charged $89.92".  They told me my product would arrive on the 24th.  But that was a Sunday.  

I received my product the afternoon of Sept. 25th.  So I started my trial that day.  I called on Oct 4th in the morning to cancel my "subscription" but was told "you can cancel, but we won't refund your money".  They told me I missed the 14 day cut off, yet I was never told what that date was.  I was never told the trial starts the day you order.

Also I was told they would refund 50% of my cost but not all of it.  And if I called my credit card company they would refund zero. It was only if I agreed to not call my credit card company, then I would get 50% of the subscription fee.  I actually cancelled within the 14 days.  And yet was charged $175 for the product.

I asked to talk to the supervisor and was told i was talking to him.  This is a scam.  I've never delt with anyone like this.  I did call my credit card company immediately after getting off the phone.

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