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Report: #1222936

Complaint Review: Lumare Skin Serum - Santa Ana California

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  • Reported By: Bonnie — St. Petersburg Florida USA
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  • Lumare Skin Serum P.O. Box 25380 Santa Ana, California USA

Lumare Skin Serum Product is not free - They steal your money! Santa Ana California

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 I ordered this product because it said on line that it was a FREE TRIAL.  There was a pop up box that I realized later hid the fact that it said a 14 day free trial for $4.95 shipping.  10 days after I ordered it they debited my account for $89.71.  I had only had the product for about 4 days.  When I called they said the product is not free it is only on a trial basis.  Who sends a face cream for someone to try but then wants it back!!!

I immediately shipped it back to them (so now I have spent $15 for nothing!) and was told I would be issued a refund.  After 12 days of them receiving it I had not gotten a refund so I called and was told it would take 30 business days to receive it.  Now I am reading other comments from people that they didn't even get all of their money refunded. I made a mistake and had charged the $4.95 on a debit card so if it was on a credit card I would have disputed it. 

I have no idea if this lotion they sell is good, bad, or whatever, but they have a good scam going. They send you this lotion which you really don't even have time to use, then take $89 from you and if you don't catch it will send you more and bill you again.  Then even if you do return it and hopefully get a refund after 30 days, they have held your money in their bank account collecting interest on that money so it just creates a cycle of constantly stealing peoples money even if no one ever keeps or uses the product!

I guess if nothing else I have learned an expensive lesson from this and won't be ordering any products online again!

 

This report was posted on Ripoff Report on 04/16/2015 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumare-skin-serum/santa-ana-california-92799/lumare-skin-serum-product-is-not-free-they-steal-your-money-santa-ana-california-1222936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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