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Report: #1457407

Complaint Review: Lumineri face and eye cream - Hermiston OR

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  • Reported By: unhappy consumer — Hermiston United States
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  • Lumineri face and eye cream 80125 Banks lane Hermiston, OR United States

Lumineri face and eye cream charged my debit card $190 for a "free trial" Hermiston OR

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I was offered a free trial of this product about a month ago for participating in an online survey. I was charged about $9 for shipping to receive my free product. 14 days later my debit card was billed $190 for this product. When I called them they told me that I had not cancelled my subscription to this product and therefore was responsible to pay. I reported during that phone call that this was a poor quality product and I wanted a refund for it.

I was told I could not get a refund. I filed an online complaint to the company and requested a refund and was told to call their product support line. After 3 attempts to get an answer, I connected with a human. I was told that I purchased this product through a third party and therefore was not eligible for refund. If it was a third party sale, why did this company charge my card? This was offered to me as a free trial in the first place.

This report was posted on Ripoff Report on 08/20/2018 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lumineri-face-and-eye-cream/hermiston-or-97838/lumineri-face-and-eye-cream-charged-my-debit-card-190-for-a-free-trial-hermiston-or-1457407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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