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Report: #1350779

Complaint Review: Luminous Advance Skin Care - Nationwide

  • Submitted:
  • Updated:
  • Reported By: lynmcki — Columbia Missouri USA
  • Author Not Confirmed What's this?
  • Why?
  • Luminous Advance Skin Care Nationwide USA

Luminous Advance Skin Care Ripoff...free trial charged $98.01 after 14 days

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I ordered the Free Trial of Luminous Skincare and immediately noticed the addition of Belle Epock for an additional price.  I called to make sure I only received the first product.  I checked if I would need to do anything else to make sure I didn't get charged for anything else.  The representative told me that that was all and I was fine.  No mention of 14 day trial.  I am 71 years old and my eyes are not the best.  I asked what I needed to do to not be charged more.  "nothing' is what I was told.  Today, I noticed a charge for $98.71 taken from my checking account.  

I called and was told that that was the charge for the product that I now own.  I was to have called within 14 days to cancel the account.  I offered to send it back and was told that I now own the product.  I asked to speak to Eric's supervisor and was told that he was the supervisor.  I asked to speak to his manager and was told that there was no one.  I then told him I was going to write to AARP and tell the fraud and also on Face book.  He offered me a 35% refund.  I told him that that was just unacceptable.  He offered 50% refund and I told him I would still report.  He then offered me a 75% refund and I took it.  I figured I would have purchased the product for $21 anyway.  Now I will wait to see if the refund shows up.  

This report was posted on Ripoff Report on 01/19/2017 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/luminous-advance-skin-care/nationwide/luminous-advance-skin-care-ripofffree-trial-charged-9801-after-14-days-1350779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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