Lush Bags, Chan Hui Rip-off! Misrepresenting actual merchandise bought - product received looks nothing like product on website. Rego Park Nevada

I ordered a bag from this website because they actually advertise "AUTHENTIC". When I placed my order there was no mention next to the picture that this bag was "SIMILAR" and that what you order is NOT what the picture depicts. I received the bag, emailed sales@lushbags.com and support@lushbags.com. Their response? "Our disclaimer states that these bags are replicas and all sales are final". I asked them why not inform the consumer FIRST when they are about to place their order that they read the company's disclaimer and then decide if they want to order product?

The reason is simple: they trick the customer into buying something that doesn't look anything like the actual picture, and then refuse to give refunds because they know what they are doing is misrepresenting their company and that constitutes fraud!

An honest company would at least offer the consumer the option of returning the product within a specified time frame for a full refund. Obviously, their tactics are just a way to get money for cheap products that they advertise as AUTHENTIC.

Kerry
Irvine, California
U.S.A.