Lustine Chrysler Dodge Jeep Lustine Toyota Dodge Inc Planed Sevice Sceem or service incompitance woodbridge, Virginia

Fortunate for me the service manager did no focus on a few misspelled words in frustration ; he instead offered his condolences and agreed on the substance of the complaint and took care of the problem at the dealers expence. Boy am I glad their are people out there who focuses on the important things. By the way I did leave a few misspell words in this rebuttal. See if you can find them. It would be very amusing to read your research.

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly better ourselves and the service we provide. We are sorry for the impression you may have received regarding our service department but I can guarantee any recommendations made by a member of our team are made in the best interest of you as well as your vehicle. I would appreciate the opportunity to turn this impression around and ensure you have nothing but complete satisfaction with the service you have received from Lustine Toyota. If you would like to discuss this situation further or if you have any questions do not hesitate to contact us directly.

An oil change does not include a brake inspection or several other inspections and  service items that should be checked occasionally.

Please have a Chrysler dealer do a "Peace of mind inspection" (TM Chrysler) or an independent repair facility do an equivalent inspection at least yearly.

First of all, its "POLICY" and not "police". The "police" are those nice gentlemen in sunglasses who drive the cars with the pretty lights, blue and red. Its "BRAKES" and not "breaks". If the car suddenly separates as you drive down the road with you driving one part and the other part moving by itself, then you have problems with the "breaks". Having said that...you apparently received an oil change every 3000 miles. That's ok! 6000 seems a little high but at 3000, nothing was harmed and you exceeded the requirements in a positive way. Nothing wrong in that! In regards to this maintenance contract, do you actually know what you bought? If you get routine maintence for free then what's the big deal? If you have to pay for routine maintenance, what good is that contract? Are you sure you are not confusing this with an extended warranty? If you actually have an extended warranty, then I urge you to have an independent mechanic determine what you have and what it covers. Without full disclosure of that here, there's little more comment which can be made.