Luvonte Rhines Incompetent Management Poor Customer Service Atlanta Georgia

I called this location around 9 AM confirming my reservation. I requested a 12 noon pick up from a location within a 5 mile radius. I was told no one was available to pick me up and there will be no cars available until 3 PM that day. The lady assisting me assured me that at 3 PM she would call and have someone come to the location where I was to pick me up and further assist me. 3 PM came and went no one ever called. No email, no text ,no phone call, no communication whatsoever. At around 4:15 I finally called to check the status on the situation I was told that there was nothing in the system under my name and that there still weren't any cars available. After providing my personal

information and being on hold for quite a lengthy amount of time the gentleman I spoke with comes back and says OK we have one car available we'll send someone out to pick you up within 20 minutes. About 20 minutes goes by and I decide to just simply walk into the branch. Upon stating my name the lady at the counter assisting me says oh I remember speaking with you earlier I'm sorry I didn't call you back I was at lunch. She then proceeds to assist me entering the information into the system only to then tell me that there was a red flag on my account and that a car cannot be rented to me until this hold was lifted. She provided me with the customer service number and claim number

so that I can get the matter rectified. Upon calling the number provided the representative explained that it was a mistake and the hold should be lifted and will be lifted immediately. That was far from the case. I proceed back to the counter to be assisted the lady that assisted me prior was now working with a new customer a man begins to assist me. I explain to him the situation and state that the representative just told me that there was an error on my account and that the hold should be lifted. He then communicates to me that in fact it is not lifted and refuses to service me. I told him that I just spoke with a representative from their claims department communicating the circumstance and that she

communicated to me that the hold would be lifted immediately. He then proceeds to argue back-and-forth refusing service being very rude and belligerent unnecessarily. I asked the man his name Luvonte Rhines he stated. I then asked to speak with the manager unimaginably shockingly enough he was in fact the MANAGER carrying on in such an unprofessional, unsophisticated manner lacking basic etiquette, management or communication skills. I asked was there someone else who can assist me since he clearly wasn't, he offered no assistance no alternatives no options, no suggestions no nothing just a piss poor juvenile attitude, broken English and unprofessional low class service to follow. He

continues on a rant stating that this is his business and he's refusing to service me. Last I checked Enterprise was a franchise. Contrarily according to him he owned the location and everything in it. I've know enterprise to pride themselves on superior first class customer service in my past experience. Yet the nightmare I experienced at this location was quite the contrary a complete and utter disaster. The level of professionalism lacked from the very beginning and continued on throughout my entire stay. I was extremely disappointed and Highly dissatisfied with the level of service provided or complete lack thereof. I will be reporting my concerns to Dan Miller and the Better Business Bureau and taking my business to Hertz going forward. If you're considering this location save yourself the disparity and don't.