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Report: #1348331

Complaint Review: Lux Style - Internet

  • Submitted:
  • Updated:
  • Reported By: Acdc — Mt. Wellington Other New Zealand
  • Author Confirmed What's this?
  • Why?
  • Lux Style Internet USA

Lux Style Lux international sales aps Sent product did not order and demand payment Denmark Internet

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 I received a product that i did not order. There was an invoice in that package asking me to pay for the product and if not paid within 10 days, i will be billed a penalty pay ment. I don't even know how they got my address. I sent an email to their customer service and explained that i did not order the product. The reply that i got was sorry that you are unhappy with the product but you csn return the product at your cost. I was not impressed by that. i emailed back telling them that they dont seem to understand the problem. I never ordered the product. If they want it back, they pay for it. Do not expect me to pay for their mistake. After that i did not receive anymore email back. A few weeks later though, i receive an invoice for the product and this time charged for the late fee too. In that letter too, a threatening sentence that if i do not pay they will bring a case to their law partner. I checked how much it cost to ship the product back to them and shockingly more expensive than the invoice i was billed. I have emailed them back explaining the problem. But no reply this time. I can imagine they are just ignoring my complaints but will keep sending me invoices demanding to pay. So i just paid for it. I am filling a report here because i feel so ripped off. I am very disgusted by this company for such dirty tactics to force money from people. I hope no one should ever fall victim to this kind of thing ever. No one should ever be forced to pay for something they did not order.

This report was posted on Ripoff Report on 01/07/2017 05:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lux-style/internet/lux-style-lux-international-sales-aps-sent-product-did-not-order-and-demand-payment-denma-1348331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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