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Report: #1422105

Complaint Review: Luxury Fashion - Internet

  • Submitted:
  • Updated:
  • Reported By: Denise — Nashville Tennessee USA
  • Author Confirmed What's this?
  • Why?
  • Luxury Fashion Internet

Luxury Fashion They sent me an online survey and said they would send a gift and I just pay for shipping Internet

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I filled out a survey that appeared to come from Amazon and it seemed legitimate as I order from there on a regular basis. The gift was a small purse and it said I would only need to pay for shipping. One month later I received another similar purse. This continue to happen 2 more times. There were never any invoices. In the last package was a small card with a customer service phone number and I called it. I was put on hold for 35 minutes with no answer. I waited one more day and called again and the first person that I spoke with told me that I was being charged $99.98 for each purse after paying $3.99 for shipping of the first one. I said I never authorized this and she kept saying that I did OK it in their terms of use. I was very irate and she promised to cancel everything and send me an email.She also gave me a website where I could see that I had authorized this. The website did not work. I received the email of cancellation and called a number that was on there and was given another website that also didn’t work. I asked to speak to a supervisor and was put through to another person that gave me yet a third website that also did not work. I tried to pull up the websites while on the phone with the last two people and ended up being hung up on. All in all I was charged for 3 purses that I was told I got for $99.98 with a worth of $200. I said I would like to return the last one that I just received as I knew it was too late to return the other two and she said that that was not possible. I asked what I should do because I do not want this purse and she said I could take it to any retail store and they couldn’t verify that it was worth $200. These purses are small with no brand-name and might be at the most worth $5 to $10. The first one that I received literally fell apart.

This report was posted on Ripoff Report on 01/09/2018 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luxury-fashion/internet/luxury-fashion-they-sent-me-an-online-survey-and-said-they-would-send-a-gift-and-i-just-pa-1422105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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