Luxury Pools of MI, LLC Luxury Pools of Michigan terrible swimming pool contractor, unresponsive, poor workmanship, delay delay delay Shelby Township Michigan

Signed contract with Greg Inbrahim in early August 2015 and was told I would be swimming in 4-6 weeks. He waited 2 weeks toapply for the permit so this is the begining of the problems and delays.

It was late October when they started to dig and I was told the pool would be in and filled with water that day. They seemed to have trouble getting it in place and leveled. The water truck arrived and was sent away because they were not done. Said he would be back the next morning but never showed up. Said it was raining, but we only had a light sprinkle. Finally came back and appeared to get it in place and started filling with my water. I was told I would get a $400 credit for the water. He started back filling with only a little water in the pool and the sides started buckling in so he stopped. Said to fill the pool and he would be back to fix it.

Weeks later he ended up bringing in an out of state pool contractor to fix the issue. They set up a temporary water storage pool type device and drained the water. They removed some of the back fill and built some wooden frames to keek the sides from bowing in and the refilled and partially backfilled the pool.

A contractor then arrived to put in the underground gas line which was done fairly quickly. However the contractor got into some dispute with the neighbor and the next thing you know, there are 4 police cars at my home. Just what I needed is problems with the neighbors at my brand new house.

I asked Greg to get the gas line inspected and the trench filled in so it was not a danger to my family and pets over the winter. Repeated calls were either unanswered or I was told it would be done. It did not get done until the following spring.

Greg was to have the backfill move of the property line so the Fence contractor could get the fence in before winter, but that didnt happen in time, so I had to put up a temporary fence for the winter to keep my dogs from running off. I also had to secure the temporary safety fence around the pool as he just left it down. I also had to disassemble it and dispose of it as well in the spring.

I was assured by Greg that I would be the first job started and finished in the spring. So I was happy for the early spring and epecting to be swimming by Memorial Day. No such luck. Constant delys and excuses. He uses contractors for everything and I heard the same story from all of them that Greg doesn't know what he is doing.

At some point he came and took one of my installed lights, I assume for another job, and it took months to get a replacement. Unfortunately, he had the wrong light installed, so the 2 lights do not sync. This is still not resolved.

Finally it was time for concrete. But after numerous excuses, I went down the their office and found my job was not scheduled to be done. Turns out Greg was trying to find someone cheaper to do the concrete. After some argument and threats, the cement contractor arrived and we had hope of work being done soon. The forms were in place. Then all of the suddon, I come home to find the pool forms removed, apparently so he could do another job. So another delay.

Finally cement arrived and I was asked for payment.I said I would pay when done since he had lost all trust. Once the cement was poured I only paid him a portion since he had failed to deliver the power cover. I think that pushed him to get them out to install that. Unfortunately the cover company did not show up as scheduled and Greg played dumb saying he has them scheduled that day. They showed up the next week and I asked them why the didnt show up, and was told they were not scheduled and I know they couldn'thave since I saw the receipt and It was not ordered until the day they were to be out.

Back to the stamped concrete. After it was installed and stamped, I noticed, the next day that the stamping was crooked. I also seen that the cuts were not hidden in the stamp lines as I was told. Greg did come out and said it would be taken care of but it never has.

Greg and the contractors did not clean up after themselves. I had to clean and dismatle forms and the temporary winter cover he left which he repeatedly said he would take care of. Since he never picked it up, I ended up putting it in the trash. He later tells me he is going to charge me for that since I had no right to throw out his stuff.

He did not have excess backfill material removed from the site, insted he just buried it. So when I try to plant a tree,it is almost impossible to dig thru the stone. He also did not clean up the vacent lot which he was supposed to do.

Finally had final approval from the township onthe job on August 8 2016 a year after we signed the contract. I have not paid the final balance since the light issue has not been resolved. I met with the concrete contractor last night and found he was not aware of the issue until recently, even though Greg told me he was.Greg also told me in order to fix the concret, they would have to remove it all since they couldnt match the color. The cement contractor told me this is not true. I also found the the cement contractor has not been paid yet.

I was never trained on the use of the equipment and he did not winterize the pool this year as he was supposed to, so I had to pay someone to do that.

This has been the worst experience with a contractor ever and I would highly reccomend anyony looking to get a pool installed, to look elseware.